Guest Experience Specialist Jobs

Who We Are

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are

Museum of Ice Cream is looking for an eager and ambitious Guest Experience Specialist to join our fun-filled team. You are a creative and extravert at heart, looking for a role that is highly impactful and interactive. This role is a real life embodiment of MOIC, and your collaborative energy would fit right in. You are not afraid to be the center of attention and introducing yourself to strangers.

What You Will Do

Your day-to-day will always be stimulating and ever-changing! You will have many opportunities to entertain, dance, and put smiles on people's faces. You must be capable of supercharging a group of strangers and create a magical museum experience for them. You will lead our busiest days and make a lasting impact on those who visit the Museum of Ice cream, weekends included.

Your Day-to-Day

Represent the Museum of Ice Cream brand with integrity and enthusiasm

Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day

Sell all products and cafe items, achieving targets and goals when relevant

Providing excellent customer service through personalized guest assistance, including ushering and wayfinding

Become experts in each room and area of the museum by understanding the scripting of each experience

Achieve mastery and knowledge of products, treats, and basic business operating information

Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists

Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness

Cleaning, disinfecting, and organizing of spaces throughout the museum

Requirements

You are 18 years or older

Open availability, including weekends

Food Handler or ServeSafe certification preferred

1+ years of previous customer service experience, in high volume establishments

Ability to be on your feet for long periods of time, up to 8 hours

Ability to lift heavy objects of up to 40 pounds

Ability to improvise under a multitude of circumstances

Job Type: Full-Time or Part-Time

Pay: $18/hr

Benefits

Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)

Unlimited ice cream, free tickets to the museum, and employee discounts

Competitive Pay

16 free museum tickets per year for friends and family, with free entry for self

50% off retail products

Commuter Benefits for Full-Time employees

Medical Benefits for Full-Time employees

Monthly Field-Trip