Guest Experience Specialist Jobs

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for an eager and ambitious Guest Experience Specialist to join our fun-filled team. You are a creative and extravert at heart, looking for a role that is highly impactful and interactive. This role is a real life embodiment of MOIC, and your collaborative energy would fit right in. You are not afraid to be the center of attention and introducing yourself to strangers.

What You Will Do:

Your day-to-day will always be stimulating and ever-changing! You will have many opportunities to entertain, dance, and put smiles on people's faces. You must be capable of supercharging a group of strangers and create a magical museum experience for them. You will lead our busiest days and make a lasting impact on those who visit the Museum of Ice cream, weekends included.

Your Day-to-Day:

• Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists
• Represent the Museum of Ice Cream brand with integrity and enthusiasm
• Sell all products and cafe items, achieving targets and goals when relevant
• Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day
• Become experts in each room and area of the museum by understanding the scripting of each experience
• Achieve mastery and knowledge of products, treats, and basic business operating information
• Providing excellent customer service through personalized guest assistance, including ushering and wayfinding
• Cleaning, disinfecting, and organizing of spaces throughout the museum
• Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness

Requirements

• Ability to lift heavy objects of up to 40 pounds
• Food Handler or ServeSafe certification preferred
• You are 18 years or older
• Ability to improvise under a multitude of circumstances
• Ability to be on your feet for long periods of time, up to 8 hours
• Open availability, including weekends
• 1+ years of previous customer service experience, in high volume establishments

Job Type: Full-Time or Part-Time

Pay: $18/hr

Benefits

• Unlimited ice cream, free tickets to the museum, and employee discounts
• Commuter Benefits for Full-Time employees
• Medical Benefits for Full-Time employees
• Competitive Pay
• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
• 50% off retail products
• 16 free museum tickets per year for friends and family, with free entry for self
• Monthly Field-Trip