Guest Experience Manager Jobs

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Join a Diverse and Talented Team:

At the foot of Vail Mountain, you'll find Four Seasons Resort and Residences Vail, a contemporary landmark luxury hotel graced with European flair. Outside, peaked roofs draw their inspiration from the Gore mountain range, while inside, a light-filled ambience beckons. Nearby, alpine trails await.

Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room.

Career Opportunity:

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

Guest Experience Manager, Regular Full Time:

The Guest Experience Manager will be responsible for directly overseeing the Guest Services and Concierge staff, to ensure that established cultural and core standards are met. They will oversee all facets of the outlet, ensuring consistent and thoughtful service from all employees. This position personalizes all experiences for guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. They will also be required to handle scheduling, payroll and other managerial duties as needed. They will manage all daily activities as well as assist in the development and planning of opportunities for guest-centric experiences and oversees these experiences to ensure they are executed consistently. Constant communication between guests via phone, chat, and email to make sure all details are correct before arrival and responsible for communicating to all departments.

This position requires 2+ years of hotel/resort management level experience. Spanish huge plus / preferred.

A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays. Must be fluent in English and possess legal work authorization in the United States.

What You Can Expect:

• Master your craft here and abroad! Seasonal “Task Force” opportunities are available.
• Discounted Eco Bus passes and Merchant Ski passes.
• Salary between $70k - $75k annually
• Eligible for Performance Base Annual Incentive Plan (10% Target)
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
• Winter Lifestyle Bonus.
• Discounted and Complimentary travel programs around the World! Culinary, retail and wellness experiences at special rates.
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
• Be yourself and become a member of a work family that cares about you and invests in your development.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• Https://www.facebook.com/FourSeasonsJobs
• We Are Four Seasons Video
• Http://fourseasons.com/vail/phots-and-videos//
• Https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Http://jobs.fourseasons.com/
• Https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.