Guest Experience Specialist Jobs

***This is a temporary 12 week assignment****

Blaze Pizza, LLC, headquartered in Pasadena, CA, is a fast-growing chain operating over 300 restaurants both domestic and international. Founded in 2011 in Pasadena, California, Blaze Pizza is an unconventional, innovative brand that is challenging the traditional pizza landscape. With a commitment to scratch-made dough, fresh ingredients and fast fire'd cooking techniques, the company has redefined the pizza experience for guests. Known for its chef-driven recipes, thoughtful interior design, and a service culture that celebrates individuality. Founded by Elise and Rick Wetzel (co-founder of Wetzel’s Pretzels), Blaze Pizza is backed by private equity firm Brentwood Associates and founding investors that include LeBron James, Maria Shriver, movie producer John Davis and Boston Red Sox co-owner Tom Werner.

Blaze Pizza is looking for an amazing Guest Experience Specialist who will track and respond to all Blaze Pizza guest concerns regarding experiences in our restaurant. This position is responsible for ensuring a B.L.A.Z.E guest experience as it pertains to our app/website/phone ordering tools/loyalty rewards program/gift card programs, and more. The Guest Experience Specialist manages feedback from all restaurants and interaction touchpoints, including digital.

JOB RESPONSIBILITIES

• Support guest inquiries and requests through social and digital platforms.
• Contact guests directly via email or phone, when necessary.
• Work cross-functionally with other partners to provide a superior guest experience.
• Use guest touchpoint measures from existing digital resources to troubleshoot existing and long-term feedback and pushes the analytics to the appropriate teams for additional resolution.
• Execute Consumer Protection Acts, upon guests request.
• Ensures guest satisfaction and positive relations through engagement with all Blaze guests.
• Monitor Blaze national social pages (Twitter, Facebook, and Instagram) and performs Guest Recovery via direct messaging.
• Analyze the customer experience, prepare written and verbal feedback, and ensure the voice of the customer is echoed in all levels of problem resolution.
• Performs all other duties, as assigned.

QUALIFICATIONS

• Positive and energetic self-starter, passionate about cultivating relationships and providing solutions
• High School Diploma; College Degree (a plus)
• Demonstrated ability to provide high level of customer service
• 4 + years of customer service environment experience
• Tech-savvy and a fast learner - open to being trained in using multiple platforms concurrently
• Occasionally available to work outside of regular business hours.

If this sounds like you, please forward your resume. Feel free to learn more about us via the following link below.

LINK: https://www.restaurantdive.com/news/blaze-pizza-ceo-beto-guajardo-wary-of-automation-robots-focuses-on-expansion/688858/.