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Guest Experience Agent Jobs

Guest Experience Manager Jobs
By Crystal Mountain At Buckley, WA, United States
Qualifications, Knowledge, Skill And Ability Requirements
Ongoing management of staff development and performance reviews
Related, analyze unmet guest needs and feed these into the Revenue Management Team process
Coaching and training staff regarding sales methods and strategies. Ongoing management of staff development and performance
Related, analyze unmet guest needs and sales opportunities and feed these into the Revenue Management Team process
Bachelor degree from college or technical school or in lieu of college education or equivalent experience.
Guest Experience Specialist Jobs
By Monarch Casino Resort Spa - Black Hawk At Black Hawk, CO, United States
Bachelor’s degree in Human Resources Management, Hospitality Management, Business Management or other related field.
Knowledge of various research practices and critical thinking skills required.
Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
Minimum of 5 years direct experience in the Hospitality industry required.
Ability to build rapport and exemplary customer service skills is required.
Excellent written and verbal communication skills.
Coordinator, Guest Experience Jobs
By Cleveland Browns At Miami Gardens, FL, United States
Minimum two (2) years of guest services, hospitality, or venue management experience
Management & Supervisory customer service experience required
Build relationships with the stadium management team, service partners and front line staff
Strong communication, customer service and interpersonal skills, including conflict resolution experience
Assist the Manager with coordinating event preparations, supplies and documents for all stadium events
Serve as Manager on Duty for special events and specific major events assigned by leaders of the department
Guest Experience Specialist Jobs
By Greco At Minneapolis, MN, United States
Coordinate the resident move-in experience from application to post-move-in
Manage all the day to day administration and organizational duties and tasks as assigned
Manage multiple tasks simultaneously, detailed, organized and innovative
Organize on and off-site social events
Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.
Monitor and sort all incoming and outgoing packages and parcels
Guest Experience Representative Jobs
By Oklahoma City Thunder At Oklahoma City, OK, United States
Polished communication skills and experience working with people from all walks of life
Minimum age requirement, 18 years
Outstanding leadership skills and proven ability to be a proactive problem-solver
Strong skills in multi-tasking, organizing and attention to detail
Retail or customer service experience is preferred
Responsible for maintaining sanitation and hygiene standards throughout Fan Information Booths and arena, as needed
Guest Experience Supervisor Jobs
By 1440 Multiversity At Scotts Valley, CA, United States
Deliver an exceptional customer experience to all guests on campus following 1440 standards
Efficiently and effectively resolve customer concerns. Refer major guest concerns to the Front Office Manager.
Support the Front Office Manager in scheduling associate based on business level and operational needs
Create a delightful experience for guests before and during stay - on the phone, online, and in person.
Stock and ensure Guest Experience area is clean and tidy and storage areas are organized.
Continuously seek out solutions to improve the guest experience and the efficiencies of the Front Desk team
Guest Experience Specialist Jobs
By State of Arizona At Flagstaff, AZ, United States
Knowledge of the principles and practices of administration and office management
Primary responsibility is to manage the front desk, admission sales, gift shop sales and volunteers
Some knowledge of accounting, budget procedures and procurement
Skill in oral and written communication
Skill in Google and Microsoft products
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Guest Experience Agent -Holiday Inn Express Galleria Ballpark
By Buckhead America Hospitality At Smyrna, GA, United States
Medical/Dental/Vision Benefits offered at 25 hours+, Company Pays 60%
Stay guest focused and nurture an excellent guest experience.
Knowledge of the local area to provide recommendations to guests.
Has a minimum one (1) years of customer facing experience.
Effective verbal and written communication skills in English.
Paid Vacation for Full and Part Time Associates, With Cash Out Options
Amazon Customer Experience Agent
By Glorious At United States
Strong knowledge of and experience with the gaming industry and PC hardware/peripherals
2+ years of experience creating and updating product/support documentation for use on Amazon or other platforms
Knowledge of customer support best practices, tools, and KPIs
Review and respond to incoming Amazon Customer Support messages
Analyze the Voice of the Customer (VoC) dashboard and respond to product reviews as necessary
Escalate any issues raised from reviews or support messages to the appropriate internal team for resolution
Agent Experience Manager Jobs
By Compass At Miami Beach, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience with live or remote training a plus
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Manager Jobs
By Compass At Naples, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Manager Jobs
By Compass At Miami, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Guest Experience Representative Jobs
By tout.group At Orlando, FL, United States
Provide detailed information about our products, services, and amenities to enhance the guest experience.
Coordinate with various departments to ensure seamless guest experiences, including reservations, housekeeping, and maintenance.
Previous experience in a customer service or hospitality role is preferred.
Exceptional interpersonal and communication skills, with the ability to connect with guests and build rapport.
Strong problem-solving and decision-making abilities to address guest concerns effectively.
Excellent organizational skills and attention to detail for managing guest reservations and requests.
Customer Experience Agent Jobs
By Rhino At United States
Leverage internal knowledge base to quickly respond to inquiries.
Experience in a high transaction volume environment.
Experience working in Zendesk required, live chat preferred
Strong communications skills specifically on the phone and in writing.
Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
Guest Experience Agent Jobs
By Vacasa At , Bethany Beach, De $15 - $18 an hour
Please visit our careers page to review our full benefits offerings
Passion for customer service and ownership of the customer experience
Superior verbal and written communication skills
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
Why Guest Experience at Vacasa
NOTE: This position is 100% remote: Full-time; Weekends Required.
Guest Experience Sales Specialist (Reservations Agent)
By Four Seasons At , Palm Beach, Fl

About Four Seasons Resort Palm Beach

Manager, Agent Experience Jobs
By Chime At San Francisco, CA, United States
5+ years of experience required in product operations, program management, and/or consultancy roles
Strong analytical and problem-solving skills. Ability to leverage data to inform and support critical decisions. CRM, Looker (or Tableau) experience necessary.
Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
Demonstrated experience in overseeing projects (or programs) and creating process improvement workflows
Possess outstanding communication skills; you are able to articulate complex concepts in a clear manner
Want to work for a fast-paced, high-growth organization with occasional travel. BPO exposure/experience is a plus.
Customer Experience Agent Jobs
By AirCo Air Conditioning At Fort Worth, TX, United States

Customer Experience Agent (Call Center) NOTE: Working a consistent Saturday or Sunday, and working until 8PM may be required. Four 10 hour shift options are available. Pay Rate: $15.00-$17.00 /hr ...

Agent Experience Manager - Bellevue
By Compass At Seattle, WA, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience with live or remote training a plus
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Coordinator Jobs
By Compass At Andover, MA, United States
1-2 years previous experience in customer service, office management, hospitality, or operations
Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points

Are you passionate about providing exceptional customer service? We are looking for a Guest Experience Agent to join our team and help create an unforgettable experience for our guests! As a Guest Experience Agent, you will be responsible for ensuring that our guests have a positive and enjoyable stay. If you are a people-person with excellent communication skills, we want to hear from you!

Overview A Guest Experience Agent is responsible for providing exceptional customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and enjoyable stay. They may also be responsible for providing information about the hotel and its amenities, as well as assisting with any special requests or needs that guests may have. Detailed Job Description A Guest Experience Agent is responsible for providing exceptional customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and enjoyable stay. They may also be responsible for providing information about the hotel and its amenities, as well as assisting with any special requests or needs that guests may have. They may also be responsible for handling guest complaints and resolving any issues that may arise. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Proficiency in computer software programs
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Proficiency in computer software programs
Job Knowledge
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and activities
Job Experience
• Previous experience in a customer service role
• Previous experience in a hospitality setting
• Previous experience in a hotel or resort setting
Job Responsibilities
• Greet guests upon arrival and provide information about the hotel and its amenities
• Respond to guest inquiries and requests in a timely and professional manner
• Assist guests with any special requests or needs they may have
• Handle guest complaints and resolve any issues that may arise
• Ensure that all guest rooms are clean and properly stocked
• Maintain accurate records of guest information and transactions
• Ensure that all guest inquiries and requests are handled in a timely and professional manner
• Assist with check-in and check-out procedures
• Ensure that all hotel policies and procedures