Field Technical Service Representative Jobs

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High School Diploma or GED; OR 1 to 3 years’ experience in contact center or retail services industry, preferred.

Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.

Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Competitive weekly base pay of $18/hour.

• Maintain contact with the Laboratory and Product Management Teams on current technical issues.

• Industrial Coatings experience and/or knowledge preferred

• Manage product test runs, color matching, tinting, mixing and assist with equipment installations

• Role is remote based, with approximate 40-50% travel as needed to customers.

• Technical experience within the coatings industry (liquid industrial coatings).

• Communicate competitive information, new products and selling issues

Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.

Experience with protective relays is highly desirable.

Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

Work on assigned projects for electrical equipment

Deliver technical solutions to customers

Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Mentor new hires – Provide feedback on new hires’ onboarding progress. As needed. Has proven experience mentoring multiple individuals.

Associates Degree with 6+ years of experience. Minimum 3 years’ experience working as a Field Service Engineer.

The essential requirements of the role include:

It would be a plus if you also possess previous experience in:

Carry out and support installation of new high-end complex systems, achieve optimum customer satisfaction, and ensure effective and efficient professional repairs.

Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

Prior experience in diagnosing and repairing equipment failures preferred

Good written, verbal, and listening skills

High School Diploma or General Education Degree (GED)

Technical school courses OR 3-5 years experience with servicing equipment (a plus)

Experience communicating professionally with customers and upper management on project status

Working knowledge of safety requirements while working on low voltage systems

Gather site POC signatures of approval on work and update management on progress

Forklift experience with Active OSHA-approved forklift driver certification

Assist in scheduling, communicating and coordinating installation to meet contract requirements

Provide local stakeholders and senior managers clear and timely updates on current installation status

Reviewing technical documentation to identify planned maintenance action requirements;

Prior experience with JLTV operation and training and/or the Marine Corp Systems Command is desired

Prior relevant experience to provide classroom and physical practical exercise instruction for Operator New Equipment Training (NET) for LTV platforms

Knowledge of military wheeled vehicle maintenance processes, licensing, policies, culture, operation, and training

Ability to meet all OCONUS location-specific requirements as outlined by DoD 4500.54-G, Foreign Clearance Guide

Knowledge of parts, materials, and processes related to electrical and mechanical components

Actual wage offered may vary depending on geography, experience, education, training, external market data, internal equity, or other bona fide factors.

Develop/maintain relationships with key product line management, marketing, field and application engineering teams

Collaborate with FAEs to foster knowledge sharing

7-15 years’ experience in product, design, and/or field applications engineering or equivalent

Good organizational skills and the ability to prioritize/multi-task several concurrent projects

Experience in driving prototype evaluation, debugging, and testing

Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Where regionally required, the FSR II will hold and maintain an offshore medical and survival certificate and/or other training/certifications as needed.

The incumbent will have served a recognized apprenticeship or equivalent period of training.

The FSR II will have the ability to program and basic troubleshooting on PLC systems.

Previous experience with industrial machinery (or military experience equivalent)

Strong diagnostics and technical aptitude, including knowledge of AC & DC electrical, mechanical and hydraulics

Strong PC and organizational skills

Excellent professional customer service and communication skills

A competitive hourly wage, plus the opportunity for overtime

Paid vacation, personal days, parental leave, bereavement pay, and 10 company paid holidays

Higher experience/skill levels may balance lower academic qualifications, and vice versa.

Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

Manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability.

Experience in an overseas/offshore environment is preferred, also familiarity with rotating equipment and PLC systems.

Experience using power equipment, bench tools, hand tools, and inspection equipment.

Experience following documented instructions including engineering drawings, schematics, and blueprints.

Complaint management, negotiation and conflict resolution skills.

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

Facilitates filing and completion of all AAA contracts and requirements.

Manages costs per call, discussing potential reasons for high / low KPI scores and trends.

Annual salary starting between $60,715 to $72,800. Pay rate will be determined based on experience and may exceed starting rate.

Medical, dental and vision benefits

Minimum 3 years SIGINT systems operator and maintenance experience

Experience in trouble-shooting of ethernet and RS-232 connectivity issues.

Experience in radio communications monitoring.

This position offers relocation based on candidate eligibility.

Resolves maintenance and operational issues.

Monitors product performance and makes recommendations for resolution of potential issues.

Develop and maintain productive, effective, and professional relationships with retail store sales staff and management

Train Dick’s Sporting Goods associates on our technical running styles, field of play product and lifestyle offerings

Train the Road Runner Sports team on our technical running offerings.

Two to three years of retail or sales experience required and athletic participation a plus.

Excellent communication & presentation skills are required.

Learn more about our Benefits

Minimum 3 years of experience in the Commercial Bus Industry

Excellent written and verbal communication skills

Lock Out Tag Out certification

Troubleshooting aspect is imperative / need to have knowledge on EV buses required.

Individual hired must be located in Orange County or surrounding areas*

Travel to customer’s location in the Greater Los Angeles region, not limited to travel throughout the United States.

Generate reports to communicate and build a database of customer feedback and knowledge.

Bachelor’s Degree in a technical field or equivalent in experience.

10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.

Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)

Self-starter with good organizational and planning skills.

Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.