Field Service Representative Jobs

TechFlow, Inc. is hiring a Field Service Representative for our growing team to support project management and installation of EV charging technology. This is a hands-on field service position installing at multiple locations throughout the U.S. The ideal candidate has experience installing and configuring Electric Vehicle charging equipment or similar high-technology products. This role also requires coordinating the receipt of products and other vendors on-site and communicating with the on-site customer to ensure satisfactory delivery. This position requires up to and occasionally exceeding 85% travel and good communication and service with diverse customers.

Key Responsibilities

• Review scope of work produced by project team for technical accuracy
• Working knowledge of safety requirements while working on low voltage systems
• Provide local stakeholders and senior managers clear and timely updates on current installation status
• Documenting installation and repairs
• Coordinating on-site installation of large equipment at multiple locations
• Gather site POC signatures of approval on work and update management on progress
• Assist in scheduling, communicating and coordinating installation to meet contract requirements
• Configuring hardware and software components after installation
• Installing equipment in various field locations
• Testing equipment to identify issues

Requirements

• Experience working with multiple contractors and/or construction projects
• Ability to work a flexible schedule which could include weekends, evenings, and holidays
• Experience communicating professionally with customers and upper management on project status
• Experience with customer relations specifically in coordinating visits and installations
• 5+ years of experience in Field Service or installation role electric vehicle charging or similar technologies
• Ability to pass screening for military base access through e-Verify
• Ability to travel up to 85%
• Proficiency with a variety of productivity platforms such as MS Teams, MS Outlook, MS Office Suite.
• High school diploma/GED

Preferred Qualifications

• Ability to obtain and maintain Public Trust clearance
• Defense, Aviation or Border Patrol security equipment experience in technology as repair technicians or other comparable experience in field support capacity such as test and evaluation Field Support Engineer.
• Forklift experience with Active OSHA-approved forklift driver certification
• Prior military electronics technician experience and training. Examples: Avionics, Radar, Networks, Nodal, ISR, Navigation, Geospatial systems technician, Detection Systems, Unmanned Platforms & Aircraft technicians, Medical Equipment technicians, and other advanced electronics systems.
• Prior military Supply/Cargo Specialist experience.

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

Benefits

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Short-term and long-term disability (per plan guidelines)
• Wellness Resources
• Life & AD&D Insurance for employee, spouse, and children
• Voluntary benefits include:
• Pet Insurance
• Eligibility for an employer match.
• Immediate vesting
• Company-paid Life & AD&D insurance plan
• Comprehensive medical, dental, and vision plans
• 401k plan with Roth option.
• Legal Shield and Identity Theft protection plans
• Paid time off
• Holidays – 11 paid holidays per year
• Employee Assistance Program
• Company-paid training and development program
• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)