Field Service Representative - Orange

Orange, CA 92602

Must be a US Citizen or Green Card holder

The client is the largest and most dependable manufacturer of Heavy-Duty Transit Buses in North America. Our customers are in all 50 states, and include cities, counties, transit districts, universities and major private fleet operators. We are headquartered in Livermore, CA.

• Individual hired must be located in Orange County or surrounding areas*

Day to Day

• Act as liaison between customer and factory or resolution of difficult product issues
• Recommend or authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed
• Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
• Order ship short parts or broken/failed parts as needed to put bus in service
• Perform and Document failure analysis using field reports, photos and failed material analysis
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Communicate plans with customer to resolve issues with repair process or field campaigns as required
• Travel to customer’s location in the Greater Los Angeles region, not limited to travel throughout the United States.
• Assist customers in ordering warranty or replacement parts as needed
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Troubleshoot supplier issues and facilitate resolution

About You

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Commercial Driver’s license with passenger endorsements.
• Ability to mentor and train.
• Ability to read blueprints and electrical schematics,
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Lock Out Tag Out certification
• Proven ability to use computer programs to diagnose bus systems preferred.
• Minimum 3 years of experience in the Commercial Bus Industry
• Excellent project management skills.

About The Environment

• Excessive travel required; approximately 70-80%
• Working environment in customer’s maintenance shops and/or outdoors
• May be required to work overtime based on business needs.
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders
• Service truck, laptop & cell phone provided.
• Ability to lift up to 35 lbs.

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

• Test will be on schematics, need to know how to read schematics
• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Troubleshooting aspect is imperative / need to have knowledge on EV buses required.
• Proven ability to use computer programs to diagnose bus systems preferred.
• Commercial Driver’s license with passenger endorsements.
• Exp. with front facing with clients
• Ability to read blueprints and electrical schematics and ability to mentor and train.
• Must be a US Citizen or Green Card holder.
• Minimum 3 years of experience in the Commercial Bus Industry
• Lock Out Tag Out certification

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