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Entry Level Help Desk Analyst Jobs

Help Desk Analyst Jobs
By AGILIANT At Greater Seattle Area, United States
Provide an exceptional customer service experience
Identify major incidents and immediately escalate to the Help Desk Manager
Remotely assist users through desktop sharing
Thoroughly document customer interactions in the ticketing system to maintain knowledgebase and reduce resolution time
At least 2 years’ experience in IT Help Desk services
Exceptional written and oral communication skills
Help Desk Analyst Jobs
By SourcePro Search, LLC At Newark, NJ, United States
Experience with several software programs (in particular Windows 10, Office 2016, Office 365, iManage);
Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups; Troubleshoot remote user connection issues;
Manage, support, troubleshoot and repair hardware including printers, Macs, PC's;
Strong organizational and interpersonal skills;
Strong oral and written communication skills;
Ability to quickly learn new technology and develop computer skills as required to meet user demand;
Help Desk Analyst Jobs
By Robert Half At Somerset, NJ, United States
Comprehensive knowledge of Mobile Device Management
Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving towards resolution
Assist clients with LMS (learning management systems (Sumtotal)), Web Conferencing Tools and ensure error resolution
Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills
Experience with MS Windows 10
Demonstrated knowledge of Desktop deployment
It Help Desk Technician - Entry Level
By Middleground Technologies At Westchester, IL, United States
Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation.
Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous.
Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs).
Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools.
Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions.
Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role.
Entry Level It Help Desk
By Eliassen Group At Boston, MA, United States
With direction from IT Operations Management, follow all security guidelines and remediation tasks related to PCI to ensure 100% compliancy.
In-depth knowledge and concepts of computer hardware and software within a Microsoft Windows environment.
Ability to manage vendors when problems are escalated.
Respond and resolve tickets adhering to service level agreements.
Provide tier1 and tier 2 troubleshooting/customer issue resolution assistance.
Actively engage with Development, Application Support, Network and Server Team personnel to resolve incidents, tasks, and work orders.
Help Desk Analyst Jobs
By A.C.Coy Company At Exton, PA, United States
Obtain and/or maintain Dell TechDirect certification to interface with Dell, Inc. directly for support and repairs
Minimum of three (3) years of experience in information technology
Industry certification on hardware and software is preferred
Help Desk Analyst is responsible for being the first point of contact for requests of IT support at the client
Expected to be able to support and troubleshoot end user devices including workstations, laptops, and cell phones
Interact with team members in the department from different levels to provide support on Work Orders and projects
Help Desk Analyst Jobs
By Om Computers At Harrisburg, PA, United States
•Experience with call tracking and ticketing software
•Ability to support users with limited knowledge of computers, software, hardware, and systems
•Above average communication skills and telephone manner.
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
•Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
•1+ years previous IT Service Desk and/or Call Center experience required.
Help Desk Analyst Jobs
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Entry Level Help Desk Support - (Fully Remote) ($47235.90 - $70853.84 / Year)
By Talentify.io At United States
Develop and maintain knowledge of employer's products and services
1-3 years' experience in a related role
Demonstrated experience in solving customer service inquiries
Effective verbal and written communication skills
Assist clients with service inquiries across various platforms
Utilize computer systems to address account inquiries and complete assigned tasks
Entry Level Help Desk Support - (Fully Remote)
By Talentify.io At United States
1-2 years of previous help desk or service desk experience
1-2 years of experience in troubleshooting IT environments and working directly with end users/customers
Experience with Active Directory or a similar tool
Experience in end user Internet connectivity and hardware/software troubleshooting
Provide support to end users on a variety of issues
Actively answer phone calls and work on incidents and tasks in the queue
Help Desk Analyst Jobs
By ProKatchers LLC At Los Angeles, CA, United States
• 5 to 7 years' IT experience.
• 5 years Experience in Desktop and/or Service Desk Support.
• Must demonstrate excellent customer service, written & verbal communication skills.
• High School Diploma is a MUST!
• Deep understanding of help desk processes.
• Triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Help Desk Analyst Jobs
By Avacend Inc At Atlanta, GA, United States
High School diploma with 5 years of help desk experience
Associate Degree with 3 Years of help desk experience
Experience working in a Help Desk environmentrequired
Experience in Microsoft Office Required
Experience in customer service Required
Role / Title: Help Desk Analyst
Help Desk Analyst (3:00Pm-12:00Am Est)
By PNC At Columbus, OH, United States
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Help Desk Analyst Jobs
By Horizon Staffing 2003 At Bethlehem, PA, United States
Maintain a good personal touch and provide a white-glove experience to end-users, offering both on-site and remote support as appropriate.
Familiarity with SCCM (System Center Configuration Manager) is a plus, but not a requirement.
Minimum of 3 years of experience providing Windows support in a helpdesk or similar environment.
Strong knowledge of Windows 10-11 operating systems and proficiency in resolving basic Windows issues.
Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
Experience with PC swaps and rollouts, preferably in an enterprise environment.
Help Desk Analyst Jobs
By firstPRO, Inc At Pennsylvania, United States

Experience working in a quick call center environment

Assoc Analyst, Clinical Informatics- Level 1 Help Desk
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level
Assists in the hardware and software support of clinical, practice management and operational workflows.
Minimum 2 years of experience
Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Experience diagnosing hardware and software issues
Help Desk Analyst Jobs
By Codersdata At Chicago, IL, United States
EXp - 2 - 3 years experience
• 1+ year of professional experience working with computers in a Help Desk/Support role
• Great customer service skills are required for this position.
• Previous experience with ServiceNow preferred
• CompTIA A+ Certification preferred
Position - Help Desk Analyst 2 / HDA 2
Help Desk Analyst Jobs
By Pinnacle Group, Inc. At San Antonio, TX, United States
Responsible for ATM configuration management of ATM devices in the ATM Monitoring applications
Assis with ATM ticket management and monitoring for L1 as needed including providing on-call support for escalations
L2 Support is responsible for managing ATM software releases, configurations and tickets for client ATM’s globally.
Assist with Nextgen ATM Conversion
Scheduling and software deployments for multiple countries
Monitoring and remediation of ATM software failures
Help Desk Analyst Jobs
By Payscale At United States
Skilled at working with a variety of people across all levels of technical prowess.
Bachelor's degree in computer science, or equivalent experience.
Able to trouble shoot with remote desktop tools
Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Access to continued learning & development opportunities with dedicated quarterly learning hours and courses offered via Workramp
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Help Desk Analyst Jobs
By The IT Gigs At Washington DC-Baltimore Area, United States
Project is looking for junior level experience;Must be able to get Public Trust
•No more than 3 years experience in help desk setting
•Analytical skills to resolve complex challenges that require more than following existing operations procedures
•Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
•Knowledge of GSA USAccess credentialing shared service provider tools and procedures
•Knowledge of ICAM-implementation help desk support

Are you looking for an exciting opportunity to jumpstart your career in IT? We are looking for an Entry Level Help Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview An Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. Detailed Job Description The Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. They also install, configure, and maintain computer hardware, software, and networks. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware, software, and networks
• Ability to troubleshoot and resolve technical issues
• Ability to provide training and advice
• Ability to document customer interactions
• Ability to install, configure, and maintain computer hardware, software, and networks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
Job Knowledge
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
• Knowledge of installing, configuring, and maintaining computer hardware, software, and networks
Job Experience
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
• Experience in providing training and advice
• Experience in documenting customer interactions
• Experience in installing, configuring, and maintaining computer hardware, software, and networks
Job Responsibilities
• Provide technical assistance to customers and employees
• Troubleshoot and resolve technical issues
• Provide training and advice
• Document customer interactions
• Install, configure, and maintain computer hardware, software, and networks