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Entry Level Help Desk Analyst Jobs in Virginia

Help Desk Analyst Jobs
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
Help Desk Analyst Jobs
By Innovative Information Technologies, Inc. At Richmond, VA, United States
·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years
·Responds to telephone calls, email and personnel requests for technical support. Required 2Years
·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years
Help Desk Analyst I (S04513P)
By University of Texas at Arlington At , Arlington, 76013, Tx
Knowledge and experience creating documentation using Microsoft Word, Microsoft Publisher, Express Web, Dreamweaver, Wiki, or content management system.
Salary is commensurate based on qualifications and relevant experience.
Create and update knowledge articles, documentation, and web pages.
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Telephone support and in person support experience.
Experience with Help Desk tracking software such as ServiceNow, ADUC, and Office 365.

Are you looking for an exciting opportunity to jumpstart your career in IT? We are looking for an Entry Level Help Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview An Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. Detailed Job Description The Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. They also install, configure, and maintain computer hardware, software, and networks. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware, software, and networks
• Ability to troubleshoot and resolve technical issues
• Ability to provide training and advice
• Ability to document customer interactions
• Ability to install, configure, and maintain computer hardware, software, and networks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
Job Knowledge
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
• Knowledge of installing, configuring, and maintaining computer hardware, software, and networks
Job Experience
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
• Experience in providing training and advice
• Experience in documenting customer interactions
• Experience in installing, configuring, and maintaining computer hardware, software, and networks
Job Responsibilities
• Provide technical assistance to customers and employees
• Troubleshoot and resolve technical issues
• Provide training and advice
• Document customer interactions
• Install, configure, and maintain computer hardware, software, and networks