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Ecommerce Customer Care Representative Jobs in New Jersey

Ecommerce Customer Care Representative
By Life is Good At Hudson, NH, United States
Effectively manage a high volume of calls and emails
Demonstrate product knowledge and stay up to date on current promotions and emails/SMS text content to our customers
Participate in various department activities and initiatives to improve customer experience
You have created a positive customer experience by resolving customer issues/concerns
You have efficiently answered customer requests and resolved order errors using effective problem-solving skills
You are skilled and comfortable working independently and as part of a team of dynamic creative professionals
Customer Care Representative Jobs
By BrightStar Care At Raritan, NJ, United States
Relationship management with staff, vendors and customers
3-5 years professional work experience in a highly matrixed organization
Experience with scheduling in home care preferred, but not required
Must be a good problem solver with critical thinking skills who can work with a sense of urgency
Strong interpersonal, organizational and communication skills
Strong computer skills including, but not limited to, Outlook, MS Excel, MS Word and a scheduling database
Customer Care Representative Jobs
By Intellectt Inc At Franklin Lakes, NJ, United States

Role: Customer Care Representative Location: Franklin Lakes, NJ, USA, 7417 Duration: 06+ months on W2 Description Note: This is a hybrid position .Travel is possible quarterly to ...

Are you looking for an exciting job opportunity that allows you to help customers and make a difference? We are looking for an Ecommerce Customer Care Representative to join our team and provide exceptional customer service to our online shoppers. If you have a passion for helping others and a knack for problem-solving, then this is the job for you!

What is Ecommerce Customer Care Representative Skills Required?

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of ecommerce platforms
• Knowledge of customer service software, databases, and tools

What is Ecommerce Customer Care Representative Experience?

• Previous customer service experience
• Previous experience in an ecommerce customer service role

What is Ecommerce Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Process orders and returns
• Update customer accounts and records
• Provide product information and recommendations
• Resolve customer complaints in a timely manner
• Follow up with customers to ensure satisfaction