Ecommerce Customer Care Representative Jobs in Illinois , Employment

Are you looking for an exciting job opportunity that allows you to help customers and make a difference? We are looking for an Ecommerce Customer Care Representative to join our team and provide exceptional customer service to our online shoppers. If you have a passion for helping others and a knack for problem-solving, then this is the job for you!

What is Ecommerce Customer Care Representative Skills Required?

• Excellent customer service skills

• Excellent written and verbal communication skills

• Ability to multi-task and prioritize tasks

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite

• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of ecommerce platforms

• Knowledge of customer service software, databases, and tools

What is Ecommerce Customer Care Representative Experience?

• Previous customer service experience

• Previous experience in an ecommerce customer service role

What is Ecommerce Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot customer issues and provide solutions

• Process orders and returns

• Update customer accounts and records

• Provide product information and recommendations

• Resolve customer complaints in a timely manner

• Follow up with customers to ensure satisfaction