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Ecommerce Customer Care Representative Jobs in California

Customer Care Representative Jobs
By Lennar Homes At , San Diego, 92127, Ca $32.94 an hour
Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Work with Customer Care Manager/Director on special projects as needed.
Three (3) years of residential customer care or construction field experience preferred
High school diploma or GED preferred, but will accept equivalent work experience
Excellent communication skills, verbal and written

Are you looking for an exciting job opportunity that allows you to help customers and make a difference? We are looking for an Ecommerce Customer Care Representative to join our team and provide exceptional customer service to our online shoppers. If you have a passion for helping others and a knack for problem-solving, then this is the job for you!

What is Ecommerce Customer Care Representative Skills Required?

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of ecommerce platforms
• Knowledge of customer service software, databases, and tools

What is Ecommerce Customer Care Representative Experience?

• Previous customer service experience
• Previous experience in an ecommerce customer service role

What is Ecommerce Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Process orders and returns
• Update customer accounts and records
• Provide product information and recommendations
• Resolve customer complaints in a timely manner
• Follow up with customers to ensure satisfaction