Customer Care Representative Jobs

Currently hiring for a Customer Care Representative to fill an opening with a home health care agency located in Raritan, NJ. The position is full time. Must be available to share on call duties with other staff members. Our ideal candidate is responsible, has excellent attention to detail, has scheduling as well as social media and office administration experience and enjoys working in a customer service capacity. The successful candidate will be a self-starter who is able to work independently. Must be a critical thinker with the ability to prioritize tasks in a fast-paced multi-tasking position. Salary $35,000/year.
PLEASE NOTE: This is an in-person office position, not eligible for remote work.
BrightStar Care of Somerset has earned The Joint Commission’s Gold Seal of Approval® for Home Care Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.
Responsibilities:

• Assist office staff with scheduling and care coverage
• Assist with new client intake and new employee onboarding
• Maintain strong social media presence
• Relationship management with staff, vendors and customers
• Assists with maintenance of records in compliance with BrightStar Care and Joint Commission standards, as well as state and federal regulations
• Documentation of employee and client comments and feedback
• Administers agency policies and procedures

Requirements:

• Strong computer skills including, but not limited to, Outlook, MS Excel, MS Word and a scheduling database
• Works independently with little to no direction
• Attention to detail
• Ability to work effectively in a fast-paced, demanding homecare office
• High School diploma
• Customer service including front-line customer and staff interaction
• Experience with scheduling in home care preferred, but not required
• Strong interpersonal, organizational and communication skills
• Strong preference will be given to candidates with staff recruiting experience
• Must be a good problem solver with critical thinking skills who can work with a sense of urgency
• 3-5 years professional work experience in a highly matrixed organization

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.