Director Call Center Training Jobs in Union, Arkansas
Call Center Rep. (Remote After Training) ($17.00 - $20.00 / Hour)
By Talentify.io
At United States
Managing Director, Global Call Center
By Evolent
At United States
Director, Call Center Jobs
By Tend
At Nashville Metropolitan Area, United States
Call Center Director Jobs
By Tend
At Nashville Metropolitan Area, United States
Call Center Director Jobs
By NYC Careers
At , New York
$58,695 - $81,000 a year
Call Center Director, Patient Outreach
By DocGo
At , New York
$90,000 - $120,000 a year
Center Training Coordinator Jobs
By ADMA Biologics, Inc.
At Kennesaw, GA, United States
Director Of Admissions Call Center
By Staffosaurus
At West Palm Beach, FL, United States
Call Center Site Director
By OneTouch Direct
At Nashville, TN, United States
Training Center Coordinator Jobs
By LifeMed Alaska
At Anchorage, AK, United States
Sr Project Director-Call Center
By Maximus
At Columbia, South Carolina Metropolitan Area, United States
Training/Qa Specialist - Call Center
By Valley National Bank
At , Wayne, 07470, Nj
Director Of Call Center Operations, Newington, Ct
By Crothall Healthcare
At , Newington, 06111, Ct
$65,000 a year
Director Of Call Center Operations
By Magellan Health
At ,
From $117,860 a year
Call Center Assistant Director
By Bookman Consulting
At Las Vegas, NV, United States
Training Director Jobs
By Blufox Mobile
At Boston, MA, United States
Call Center Director Jobs
By The Call Center Group
At , Phoenix, 85050, Az
$125,000 a year
Quality Assurance & Training Manager - Call Center
By Renuity
At Fort Lauderdale, FL, United States
Assistant Director, Provider Call Center
By 1199SEIU Benefit and Pension Funds
At , New York, Ny
Director, Call Center Demand Planning
By eHealth
At , Remote
Are you looking for a challenging and rewarding role in the call center training field? Join our team as a Director of Call Center Training and help us develop our customer service team to the highest standards!
Overview The Director of Call Center Training is responsible for the development, implementation, and evaluation of training programs for call center personnel. This position is responsible for ensuring that call center staff are adequately trained and knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Detailed Job Description The Director of Call Center Training is responsible for developing and implementing comprehensive training programs for call center personnel. This includes designing and delivering training materials, conducting training sessions, and evaluating the effectiveness of the training. The Director of Call Center Training is also responsible for ensuring that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Job Skills Required• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Education, Training, or a related field
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Knowledge
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
Job Experience
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Responsibilities
• Design and develop comprehensive training programs for call center personnel
• Deliver training materials and conduct training sessions
• Evaluate the effectiveness of training programs
• Ensure that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics
• Monitor and assess call center performance to identify training needs
• Develop and implement strategies to improve call center performance
• Maintain records of training activities and results
- Director Call Center Training in Arkansas
- Director Call Center Training in Union
- Director Call Center Training in Howard
- Director Call Center Training in Nashville
- Director Call Center Training in New York
- Director Call Center Training in Georgia
- Director Call Center Training in Cobb
- Director Call Center Training in Kennesaw
- Director Call Center Training in Florida
- Director Call Center Training in Palm Beach
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago