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Director Call Center Training Jobs

Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Call Center Rep. (Remote After Training) ($17.00 - $20.00 / Hour)
By Talentify.io At United States
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
1 year of high-volume call center experience
Call center experience in a healthcare or insurance environment preferred
Knowledge of medical or health plan insurance member support
Resolve complaints and inquiries from members, providers, and other stakeholders
Provide information regarding health plan coverage, claims, referrals, eligibility, and delivery system issues
Center Training Coordinator Jobs
By ADMA Biologics, Inc. At Kennesaw, GA, United States
Maintains working knowledge of LMS and assigns or ensure training is assigned to staff as needed.
Executes and provides support for all ADMA training initiatives.
Ensures center personnel complete the required training for their job function and demonstrate competency upon completion.
Conducts new hire orientation and onboarding activities as necessary.
Report analysis findings and learning resource needs to Plasma Services-Training when identified.
Provides feedback to assist in selection of center preceptors.
Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Call Center Site Director
By OneTouch Direct At Nashville, TN, United States
Detail orientation, organizational, prioritization, and time management skills; experience preferred.
Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
Operations management: 2 years (Required)
operations management: 2 years (Required)
Effectively and knowledgeably represent the site in all meetings and presentations as required.
Managing Director, Global Call Center
By Evolent At United States
● Deep knowledge and experience procuring and implementing core contact center
management, and quality management) as well as typical contact center performance
Preferred Experience We Look For
● 10 years of experience with progressive leadership responsibility, including 5 years of
experience leading a national or global contact center operation
● Successful track record of delivering high quality customer experience through a call
Training Center Coordinator Jobs
By LifeMed Alaska At Anchorage, AK, United States
(Any equivalent combination of knowledge, skills, abilities, education and experience)
Liaises with management to assure training and educational programs meet corporate goals
(Responsibilities, Accountabilities, and Competencies; May not include all duties of this job)
Maintain LifeMed Training matrix and employee training records in Ninth Brain database and Master Education Record
Implements policies and procedures related to LifeMed's training and educational program
Prepare training materials, handouts, documents, and equipment for internal and external educational courses
Director, Call Center Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Sr Project Director-Call Center
By Maximus At Columbia, South Carolina Metropolitan Area, United States
Strong communicator, management/leadership skills, organizational, planning and project management.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches and whitepapers and concept development.
Performs other duties as may be assigned by management.
Manage external and internal customer relationships to include high ranking state and local government officials.
Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
Call Center Director Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Training/Qa Specialist - Call Center
By Valley National Bank At , Wayne, 07470, Nj
Strong organizational and time management skills.
Communicate participant coaching/intervention needs to the Learning and Development and Call Center Management, when necessary.
Maintain current knowledge of topics, regulations and trends in banking through periodicals, seminars, meetings.
Working knowledge of Microsoft Word, Power Point and Excel.
Excellent written and verbal communication skills.
Quick, analytical and creative thinking abilities.
Director Of Call Center Operations, Newington, Ct
By Crothall Healthcare At , Newington, 06111, Ct $65,000 a year
Ability to plan, prioritize, and achieve effective time management.
are offered many fantastic benefits.
Demonstrate good communication skills with clients.
Four year college degree or equal related experience required.
Previous hospital call center experience is preferred.
Excellent social skills. Service/quality attitude.
Director Of Call Center Operations
By Magellan Health At , From $117,860 a year
Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.
Ensures appropriate staffing to meet contractual requirements and risk mitigation for reducing staffing gaps.
Supervises managers responsible for delivery of operations conducted by 300+ staff.
Leads a team of managers to successfully deliver high quality, customer-focused, cost effective and efficient service to eligible customers.
License and Certifications - Required
License and Certifications - Preferred
Call Center Assistant Director
By Bookman Consulting At Las Vegas, NV, United States
Must have a background in customer service and management, and have excellent communication skills
Must have experience in large intake facilities (or similar industry), managing 50+ people
Must have experience dealing with customers and trouble-shooting issues
Must have experience handling confidential, personal, and sensitive information in a fast-paced environment
Salary likely between $100 - $120K on the base + bonus potential, benefits, and PTO
Must have the ability to navigate, and coordinate, with multiple internal stakeholders
Training Director Jobs
By Blufox Mobile At Boston, MA, United States
Hands-on experience with project management and budgeting
Ability to manage a team remotely
Use performance reviews and skills gap analyses to identify training needs per department, team and individual
Experience in coaching and leadership development
Experience organizing training activities in a corporate environment
Excellent communication and leadership skills
Call Center Director Jobs
By The Call Center Group At , Phoenix, 85050, Az $125,000 a year

LOCAL CANDIDATES ARE ENCOURGED TO APPLY!

Quality Assurance & Training Manager - Call Center
By Renuity At Fort Lauderdale, FL, United States
Collaborate with contact center management to identify and implement process improvements that enhance the customer experience and center productivity
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Competitive salary based upon experience and skills
Communicate regularly with contact center staff and management to provide feedback, coaching, and support
5+ years of experience in contact center training and quality assurance, preferably in a leadership role
Excellent communication and interpersonal skills, with the ability to build strong relationships with all levels of the organization
Assistant Director, Provider Call Center
By 1199SEIU Benefit and Pension Funds At , New York, Ny
Strong project management experience, with ability to collaborate, mentor, coach and train staff to ensure servicing goals are met;
Oversee the selection, training, and periodic evaluation of management staff
Perform special projects and assignments as directed by management
Bachelor’s Degree or equivalent years of work experience required
Comprehensive knowledge of ACD and CRM applications, and customer service metrics
Proven multi-tasking skills and ability to meet critical deadlines
Director, Call Center Demand Planning
By eHealth At , Remote
Strong project management skills, data driven, accountable for results
Regular reporting to Senior and Executive management of the demand plan and KPIs.
Support senior management with risk assessments and mitigation activities.
Interact with sales, marketing, and finance to understand demand forecast drivers.
Strong mathematical and statistical knowledge.
Manage well under pressure. Able to lead cross-functional teams during periods of business growth

Are you looking for a challenging and rewarding role in the call center training field? Join our team as a Director of Call Center Training and help us develop our customer service team to the highest standards!

Overview The Director of Call Center Training is responsible for the development, implementation, and evaluation of training programs for call center personnel. This position is responsible for ensuring that call center staff are adequately trained and knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Detailed Job Description The Director of Call Center Training is responsible for developing and implementing comprehensive training programs for call center personnel. This includes designing and delivering training materials, conducting training sessions, and evaluating the effectiveness of the training. The Director of Call Center Training is also responsible for ensuring that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Education, Training, or a related field
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Knowledge
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
Job Experience
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Responsibilities
• Design and develop comprehensive training programs for call center personnel
• Deliver training materials and conduct training sessions
• Evaluate the effectiveness of training programs
• Ensure that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics
• Monitor and assess call center performance to identify training needs
• Develop and implement strategies to improve call center performance
• Maintain records of training activities and results