Register
Recruit Create CV

Director Call Center Training Jobs in Florida

Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Quality Assurance & Training Manager - Call Center
By Renuity At Fort Lauderdale, FL, United States
Collaborate with contact center management to identify and implement process improvements that enhance the customer experience and center productivity
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Competitive salary based upon experience and skills
Communicate regularly with contact center staff and management to provide feedback, coaching, and support
5+ years of experience in contact center training and quality assurance, preferably in a leadership role
Excellent communication and interpersonal skills, with the ability to build strong relationships with all levels of the organization

Are you looking for a challenging and rewarding role in the call center training field? Join our team as a Director of Call Center Training and help us develop our customer service team to the highest standards!

Overview The Director of Call Center Training is responsible for the development, implementation, and evaluation of training programs for call center personnel. This position is responsible for ensuring that call center staff are adequately trained and knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Detailed Job Description The Director of Call Center Training is responsible for developing and implementing comprehensive training programs for call center personnel. This includes designing and delivering training materials, conducting training sessions, and evaluating the effectiveness of the training. The Director of Call Center Training is also responsible for ensuring that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Education, Training, or a related field
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Knowledge
• Knowledge of adult learning principles
• Knowledge of call center operations and processes
• Knowledge of customer service principles and practices
• Knowledge of training and development methods
Job Experience
• 5+ years of experience in call center training and development
• Experience in designing and delivering training materials
• Experience in evaluating the effectiveness of training programs
• Experience in developing and implementing training programs
Job Responsibilities
• Design and develop comprehensive training programs for call center personnel
• Deliver training materials and conduct training sessions
• Evaluate the effectiveness of training programs
• Ensure that call center staff are knowledgeable about the company’s products and services, customer service policies and procedures, and other related topics
• Monitor and assess call center performance to identify training needs
• Develop and implement strategies to improve call center performance
• Maintain records of training activities and results