Digital Marketing Client Success Manager Jobs in Arkansas

Project management skills, with the ability to lead and prioritize multiple initiatives simultaneously.

Proven experience in support enablement, digital support (chat/sms), or related roles, preferably in a technology-driven organization.

Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at various levels.

Experienced in digital support tools and technologies for ticketing, quality, WFM.

For Eligible Full-time Employees, We Offer

Background in client support or similar demonstrating a deep understanding of front-line support.

Ability to manage multiple initiatives and track record for delivering under tight deadlines.

Strong analytical skills to measure campaign performance and identify areas of optimization. Ability to navigate Google Analytics and identify meaningful insights.

Strong messaging, persona and buying cycle experience.

Strong writing, presentation, and communication skills.

Ideally 2-4 years+ experience in B2B marketing, demand generation and campaign development

Title: Marketing Manager - Digital I (Direct Client Position)

Identify upsell and expansion opportunities for the Account Management team

Proactively engage and manage client inquires for new feature roll outs

Project manage and act as a liaison between the Account Manager and internal teams as required

Excellent written and verbal communication skills; establishing relationships, explaining complex concepts

Experience with industry-standard software tools such as Gainsight, JIRA, Salesforce and Zendesk

Fully remote-first work with flexible work arrangements

Experience with Gainsight and salesforce.com is highly preferred

Strong interpersonal skills; internal and external, written and verbal communication are important in this role

Intermediate level solution selling experience, exposure to The Challenger Sale methodology, or similar a plus

Design, evaluate, and measure digital programs against key targets for continuous improvement.

Curate mid-market customer feedback to accurately inform our Product Team about customer needs.

Passionate about technology and software development