Manager, Client Marketing Jobs

Job Summary:

Division: Ticketmaster North America
Line Manager: Director, Client Marketing
Contract Terms: Full-time

THE TEAM

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing.

Ticketmaster's Client Marketing team leverages the largest database of live event fans in the world to deliver outstanding performance and return for clients through proprietary self-serve marketing products and services.

THE JOB

The Marketing Manager is responsible for providing exceptional marketing and account management for Ticketmaster’s largest clients across Venue, Promoter, Sports, and Arts verticals. Marketing Manager account portfolios represent the highest profile, most complex clients who spend at the highest tier annually and leverage all or the majority of our Ticketmaster Marketing Products and Solutions.. Responsibilities include offering strategic guidance and recommendations across all offered solutions with an emphasis on driving product adoption and execution of marketing campaigns that supporting revenue growth targets.

The ideal candidate excels at building deep relationships while effectively managing both client expectations and internal teams supporting client deliverables. The successful incumbent will marry knowledge of the client’s business objectives with a deep understanding of Ticketmaster’s products and services while also ensuring flawless execution of the client’s campaigns.

Key requirements include: a proven track record of success in an account management role serving top tier clients, the ability to manage many complex projects across multiple clients simultaneously, and a deep understanding of digital marketing channels and strategies including CRM, programmatic display, paid social and SEM.

WHAT YOU WILL BE DOING

• Provide excellent communication to clients and internal stakeholders, ensuring nothing falls through the cracks
• Serve as the internal “expert” on your clients: understand their business challenges/opportunities, how to navigate their organizations and what solutions Ticketmaster can offer
• Support MSD with ongoing training and team coaching efforts
• Ensure retention and growth of Ticketmaster Marketing Tools and Solutions across client portfolio
• Understand and leverage knowledge of ticketing data & ticketing software infrastructure
• Establish and maintain strong relationships with internal teams and peers
• Support, mentor, and/or manage a marketing coordinator
• Quarterback flawless execution of complex digital marketing campaigns, analytics projects and other initiatives
• Translate data into insights and action by diving into campaign performance data; identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities
• Guide clients in effective usage of Ticketmaster products and services, including reporting and segmentation applications
• Assist with copywriting, image re-sizes and similar tasks related to marketing campaigns across various channels
• Support growth targets by recommending cross-channel marketing solutions that deliver against client objectives
• Stand out as a leader among peers
• Lead calls and meetings with clients; developing storylines and content to be shared

TECHNICAL SKILLS

• Minimum of 5-7 years’ experience in similar role within the digital marketing industry
• Demonstrate an understanding and passion in the business side of the sports industry
• Very strong competence in Microsoft Office products— particularly Excel and PowerPoint
• Ability to work effectively under pressure and tight deadlines
• Proven understanding of digital media platforms and businesses, with expertise in at least one of these channels: SEM, programmatic display, paid social
• Creative problem-solver
• Strong written and verbal communication and comprehension skills, and the ability to adjust style to different audiences in both French and English required.
• Strong quantitative skills, including analytical abilities
• BA/BS in Marketing or a related field, and/or equivalent work-related experience.
• Exceptional organizational skills
• Ability to effectively interact with clients and colleagues across the executive, mid- manager and individual contributor operations roles in a professional, service-oriented, and inclusive manner
• Digital media agency experience is considered an asset, but not required

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.