Customer Support Specialist Jobs

Customer Care Agent

About The Organisation:

We are a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity.

About the Role:

We believe that being totally dedicated to a happy customer experience is vital. Boasting one of the highest-rated consumer mobile services, we pride ourselves on delighting our customers through digital and non-digital interactions. As we expand our presence in the telecom industry, customer care will be a vital position to helping our various brand partners meet and exceed their goals.

Your role as a full-time Customer Care Agent will consist of the following responsibilities:

·Handling calls, chats, and emails for multiple brands based on brand guidelines.

·Work in teams as subject matter experts to onboard new brands

·Converting leads to customersby understanding the products and asking specific questions

·Customer Care agents must be able to engage with multiple tasks at once, including incoming calls, chat inquiries, and troubleshooting requests. The Customer Care agent must be able to stay collected and prioritize most pressing needs first.

·Troubleshootingservice-related issues, including assisting with the activation of service, account management and other network-related problems. Problem solving with customers and resolving issues while knowing their time is valuable.

·Ability to use our CRM and follow up with specific Tasks and Tickets as needed.

·Getting to know your customer:Have a birthday coming up? Graduating college soon? Just bought a new phone. We’re a service that cares about people.

·Training to learnabout Reach in its entirety (brands, technical, product, etc.) and truly becoming part of the team.

·Monitoringsocial media for questions that are posted on our various platforms.

Qualifications:

·High school diploma or equivalent

·1+ years of experience in a customer service or similarrole

·Excellent written and verbal communication skills

·Ability to foster and maintain relationships.

·Organizational skills with the ability to manage numerous projects and priorities at once

·Positive and service-oriented attitude

·Ability to thrive in a fast-paced and sometimes high-pressure environment

·Basic computer skills and excellent phone disposition

Expected Hours: Customer Success coverage runs from 9am until 9pm EST Monday through Sunday. Shifts are divided into 6 to 8 hour blocks. We are looking for coverage of various shifts

For Applying connect us at [email protected]

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