Customer Support Specialist Jobs

Overview

Strawbridge Studios Inc. is seeking a highly professional Customer Support Specialist who has experience in a call center environment. The Customer Support Specialist plays a vital role in customer retention by answering questions related to order status and assisting with the resolution of issues.

Full time positions are available for 1st shift, Monday through Friday, 8:00am to 5:00pm, some weekends and overtime may be required. Hours may be adjusted to fit the needs of the company.

Starting pay: $15.00 an hour.

Customer Support Specialist Responsibilities

• Track customer issues through resolution to completion using online systems
• Maintain and exceed required metrics
• Must be able to work the required 40+ hours a week, as agreed upon at employment
• Answer customer phone calls, emails and/or chats
• Learn various software to resolve customer complaints

Customer Support Specialist Requirements

• Must have excellent communication skills with customers, co-workers and management
• Ability to work both independently and within a team to complete projects
• Must be approachable, reliable and capable of leading
• High school diploma or equivalent
• Proficient in organizing and prioritizing tasks
• Must have excellent typing skills (40+ words per minute)
• Ability to work quickly and efficiently in a fast-paced environment
• Must maintain a professional and respectful attitude
• Candidates are required to submit to a criminal history background check
• Proficiency with computers and a strong ability to process information
• Must take the typing and competency assessments (only applicants who participate will be considered)
• Must be able to work 40+ hours per week

Interviews must be scheduled

Phone calls will not be accepted

PI229439978