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Customer Support Specialist Jobs
Company | Hillyard, Inc. |
Address | Manchester, NH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Chemical Manufacturing |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Sales Support Specialist
- Provides assistance to the Equipment Specialist to ensure that equipment is safely loaded, scheduled and ready for transportation to customer locations.
- Performs the "Preparation Process" of all demo and rental machines. Immediately cleans returned demo or rental machines and communicates any damages to the service department. Returns all inspected and cleaned machines back into stock or places the machine on their battery charger.
- Support the overall growth of the Trident Equipment line and other Hillyard branded products within the region.
- Provides backup and support in demonstrating all Trident and Strategic Partner branded commercial cleaning equipment.
- Provides operational assistance in the warehouse when called upon by the District Sales Manager.
- Maintains sales literature, banners, promotional items and makes sure that the training conference spaces in the Distribution Center is always clean and organized.
- Inspects and runs all equipment for defects, and proper performance. Reports any irregularities to the operational team on an immediate basis.
- Works closely with warehouse personnel and/or the Equipment Specialist to coordinate equipment prep with customers delivery expectations.
- Maintains proper certifications for safely moving equipment using a company utility trailer or existing fleet vehicle when assigned by the DSM.
- Works closely with the Equipment Specialist to ensure that battery stock in maintained and properly rotated.
- Properly performs/completes the Pre-Delivery Inspection Form also known as Hillyard's "PDI" Form and places a Hillyard Service label on all machines.
- Maintains responsibility for battery installation if applicable, as well as any options the machine may include; Dosing Systems, Fleet Management (HFM), etc.
- Ensures that all tools and supplies for all types of installations are properly stocked and adequately maintained.
- Provides assistance in helping DSM's and AM's with field related workshops, customer seminars, product demonstrations and product and equipment in-service activities.
- Assists DSM's with Sales Meetings, pulling together literature and audio needs, and helps to prepare meeting spaces for both internal and external meetings.
- Provides assistance in coordinating and scheduling all dispenser installations. Works in concert with AM's and DSM's to ensure that all dispenser installations are done properly and that all areas at the customer site are equal to or better in condition than prior to installation. Dispose/remove old dispensers in conjunction with customer requests.
- Gain exposure and learn the complexities of how best in class cleaning processes in the Facilities Maintenance field can create Clean, Safe, Healthy buildings.
- Exceptional training to ensure you have a solid foundation for success and career growth.
- Opportunity to be a contributing member of a goal focused team.
- Opportunity for advancement and relocation throughout the region.
- Excellent medical, vision, dental plans, and paid time off programs
- Industry leading 401(K) and profit-sharing program
- Competitive wages and overtime opportunities.
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