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Company | Twist Bioscience |
Address | Carlsbad, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Biotechnology Research |
Expires | 2023-08-10 |
Posted at | 9 months ago |
Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.
- Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm.
- Following up to ensure the customer is completely satisfied.
- Presenting the solution to the customer; and
- Decide which product to buy;
- Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.
- Collaborating with other stakeholders to develop a solution;
- Generate sales quotes for sales reps within Salesforce’s quote to cash system.
- Navigate and use our ecommerce website; and
- Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by:
- Understand the status of their order.
- Provide information and guidance to help customers:
- Identifying the cause of the problem;
- Onboard custom vectors by obtaining and verifying the necessary information from the customer and then designing an appropriate strategy for successful synthesis.
- Perform product order intake across product lines (e.g. SynBio, library, NGS TE, mini pools, etc.) by working with customers to obtain the necessary information or format to get orders into production.
- Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.
- Excellent verbal and written communication skills.
- 2+ years of customer-facing experience.
- Bachelor’s or Master’s degree in life sciences or related field and/or 3-4 years of work experience in biotech industry.
- Able to multi-task, prioritize, and manage time effectively.
- Attention to detail.
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