Customer Support Analyst – Us Remote Jobs in Iowa, Iowa

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English & German is essential

You must be living in the US for a minimum of 1 year

IOS device owner & user

Apple user - Your email address must be associated with an Apple ID

1-2 years of experience working with project management, accounting, and/or research.

Excellent at time management. You don’t waste time on frivolous activities.

Sales tax experience is a plus, but not required.

Bachelor's Degree or relevant work experience.

Experience and comfort in delving into complex data within spreadsheets.

Eager to learn new skills and technologies. Great at researching (and understanding) complex information.

Provide feedback to Product Management on product opportunities / issues inhibiting maximum client satisfaction and success.

Uncover potential up-sell/cross-sell opportunities and work internally with Account Executives to position/sell additional Bluefin solutions to the accounts you manage.

Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience.

Experience in fintech, payments, merchant acquiring, data security, data privacy, or compliance software a plus.

Strong interpersonal, listening, and communication skills.

Key qualifications / attributes of a successful candidate:

Bachelor’s degree in accounting or equivalent education and experience

Working knowledge of US and international income tax compliance, including preparation of forms 5471, 8858, 8865

Strong technical working knowledge of corporate taxation in complex multi-jurisdictional corporation

Strong accounting and analytical skills

Strong computer and systems skills - Tax software (preferably Corptax), Excel, Word, Alteryx, SAP, OneStream, Power Pivot, Power Query

Excellent interpersonal, oral, and written communication skills

This role requires Xactly experience.

Sales Compensation - 100% US Remote

Prior sales compensation experience is needed for this role.

Calculate and manage payouts for all plans.

Experience with Xactly software is a must.

Understand, implement and adjust plan rules as necessary.

Typically requires a Bachelor’s degree and 2 years or less of relevant experience

In absence of a degree, 5 years of relevant experience is required

Proficiency and experience in Atlassian tools, including Jira and Confluence

Experience with CT3 tools (Including BMW, PARS, ISAT & Staffing Center)

Experience with browser debugging and troubleshooting

Demonstrated experience in Agile methodologies

Strong understanding of Email construction, delivery, potential problems, providers, and management

Experience with Customers in any role that entrusts your ability to make a difference to customers' recognizable

Experience operating and/or managing a database regardless of how specific to an industry

We work remotely. We always have - we always will!

Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending and Dependent Care Accounts.

You will grow your skills with us.Annual allowance for professional development.

Great organizational skills & time management abilities

Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and

Experienced in customer-facing roles in a loan or mortgage account

Superb communication, collaboration, and problem-solving skills.

This position is remote for candidates living in North America.

Effectively use and search the knowledge base, occasionally contributing new or updated content

Excellent communication skills, written and oral

Demonstrated ability to multi-task, prioritize, and manage customer expectations

Experience supporting and trouble-shooting web-based software applications

Preference for those with experience using diagnostic tools to help resolve customer issues

Extensive experience with a top tier Warehouse Management System, preferably Manhattan WMS or WMOS.

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration.

Provide Warehouse Management Systems user training.

Support WMS change management processes

Delivery of change management materials and interaction with WMS users

Perform supplier/vendor on-boarding to advance shipping notification requirement (training and master data set-up)

Time management skills and ability to prioritize

Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities

Experience working in payroll or benefits

Organizational skills and experience improving processes

Flexibility with changing job duties and responsibilities

Review and resolve issues by utilizing plan documents and general insurance knowledge

Ability to manage multiple priorities and to triage customer issues in a fast-paced environment

Experience in customer service, IT support, technical support, or understanding of database concepts

You will learn new technologies, including the Quickbase platform and support tools

You will help customers achieve success using the Quickbase Platform via phone and email

You will provide functional troubleshooting, explain features, and guide customers on best practices

You will help build resources to ensure the continued success of the team and customers

Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience

This role is remote from anywhere in the United States.

Bachelor's degree, or equivalent work experience

Testing experience in IT and UAT.

Experience with functional, end to end, regression, and smoke testing.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Manage the requirements change process to ensure traceability and alignment with departmental processes and tools

Experience analyzing user or business requirements and documenting them

Ensure effective communication of business and functional requirements to the project team and stakeholders

Provide quality control review of configurations implemented by others to verify alignment with SOPs and requirements

Highly effective in the use of interviews to uncover fundamental business requirements

Ability to quickly become proficient in new systems, including the ability to represent system capabilities via demonstration

BA/BS degree in Finance, Statistics, Supply Chain, Engineering Management, Economics or Business Data Analytics required. Graduate level preferred.

Offer comprehensive benefits globally (PB Live Well)

5+ years of experience in data modeling, reporting, and analysis, working closely with business stakeholders.

Knowledge of Statistical methods and models.

Strong written and verbal communication skills.

Offer an inclusive environment that encourages diverse perspectives and ideas

Plenty of opportunities for skill-building and shaping the direction of the program

Collaborate with the Customer Success team to understand client needs and manage end-to-end survey projects

Minimum of two years of experience with quantitative research in a professional or academic context

Native-level English proficiency and excellent writing skills

Opportunity to work with a mission-driven startup focused on improving life in cities

Chance to leverage data and technology to tackle real-world challenges

Proven experience collaborating with Fraud, Risk, Compliance Product, and Customer Experience teams

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Partner closely with business leaders to create and enable analytics around how Zip attracts, engages, and retains customers

Proactively identify optimization areas and data-based recommendations for Zip’s business across all business functions

Build and maintain data analytics dashboards and other tools (Alation, Tableau, Amplitude) to answer critical business questions

Bring a strong track record of analytics enablement to companies with a focus on fintech

Develop and maintain information for knowledge base.

2+ years of professional support experience

Strong problem resolution and analytical skills required

Experience with Windows O/S environment along with IIS and SQL may be required.

Hands on, friendly and awesome team to be apart of that offer a high level of respect for one another!

Great resume builder – gain experience with a Fortune 15 company

1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus

Document and contract preparation and management.

Skills and Experience needed for success in this role:

Customer advocate that offers solutions and ensure customer retention.

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.

Exceptional communication and presentation skills

2+ years of work experience in any field

Excellent verbal and written communication skills with a customer service ethic

A robust desire to learn new skills and grow professionally

Ability to work from home (Quiet environment, reliable power and internet)

Specific knowledge of Windows and other Microsoft products

Previous IT or call center experience

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English is essential

You must be living in the US for a minimum of 1 year

Has any iOS device with the latest iOS version

Apple user - Your email address must be associated with an Apple ID

Experience with enterprise information security data management - SIEM experience

Programming and scripting skills - proficient knowledge of Powershell

Acknowledge and satisfy inbound customer requests and interact with customers through various mediums

Actively research emerging Indicators of Compromise/Attack, exploits and vulnerabilities with the intent of operationalizing findings to better protect our customers

Excellent troubleshooting and analytical skills, with proven ability to think outside the box

Customer service-oriented with strong written and verbal communication skills

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English is essential

You must be living in the US for a minimum of 1 year

Has any iOS device with the latest iOS version

Apple user - Your email address must be associated with an Apple ID

Experience in end-to-end Project implementation/devops in one or multiple Oracle financial areas ( RMCS, Account Receivables, Advance collection, GL) is preferred.

Excellent Interpersonal & communication skills, detail oriented and a self-starter

Bachelor's degree with 4+ years of professional experience

Scope of Responsibilities / Expectations

This role can be remote anywhere in the US.

Research new technologies and implement them to make business processes and interactions easier for users

Work closely with the account management team to maintain a continuous knowledge of accounts.

Excellent time management, project management, and organizational skills

Experience and knowledge in Zendesk and Jira is a plus

Skills and Experience needed for success in this role:

Utilize internal tracking tools to manage issues between customers, sales, support, and engineering

Provide recommendations to your leadership team about how to improve customer experience

Strong communications skills in writing, speaking, communicating and time management skills

Some working knowledge of SQL skills set preferred (e.g. Oracle)

Specialist Business Analyst - Adverse Event Receipt Management

Responsible for authoring validation artifacts such as requirements, design, and architectural specifications

Manage MSP teams ensuring operational excellence, continuous improvements, and adherence to Amgen’s ITIL processes

5 years of experience in health and/or life sciences and Information Technology as a Business Analyst

Presentation skills to present to management and customers

Bachelor's degree or equivalent combination of education and experience

Facilitates meetings with clients to gather and document requirements and explore potential solutions.

Experience working with the interface of information technology with functional groups within an organization

Experience working with business processes and re-engineering

Experience working with computer programming concepts and basic language

Program Data Analyst Experience, Education, Skills, Abilities requested:

Outlook workflow management, distribute workload where necessary.

Bachelor’s Degree in Business or Finance from an accredited institution and 4 years’ experience in executive administrative support.

Assists in training standardized reporting requirements, including creating templates and training documents.

Performs data entry and analysis.

Excellent communication skills both orally and in writing is a must.

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication