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Customer Service Team Manager Jobs in Fort Worth, Tarrant, Texas

Customer Service Team Manager
By SupportNinja At Dallas-Fort Worth Metroplex, United States
Supervisory / management experience in a Call Center/BPO Setting
Experience in budget, forecasts and expense management desired
Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
2+ years related experience and/or training; or equivalent combination of education and experience
What are the required qualifications for a Customer Service Team Manager?
Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Manager, Customer Service Guide
By Rivian Automotive At , Normal, Il
5+ years' experience in account management or dedicated customer relationship management/sales role preferred
3+ operations experience / account management environment
Certification in Operations or Account Management a plus
Manage a team of account managers supporting best in industry customer service through their EV purchase experience.
Knowledgeable in all location compliance with all 14 states rules and regulations
Provides collaboration and manages cross-functional stakeholder needs when sharing initiatives with customers
Customer Service Manager Jobs
By GoFan At , Chamblee, Ga
Proven experience as a Customer Service Manager or similar role.
Some benefits we offer include:
Manage high-level escalations by generating custom responses addressing complex issues, utilizing a comprehensive understanding of the platforms.
Collaborate with other departments to ensure a seamless customer experience.
Manage the customer service team's schedules to ensure adequate coverage for peak periods.
Excellent leadership, communication, and interpersonal skills.
Customer Service Manager Jobs
By Albuquerque Bernalillo County Water Utility Authority At , Mission, Tx $105,164 - $125,652 a year

Driving Record consistent with being issued an Authority Operator Permit by Risk Management

Customer Service Manager Jobs
By CBRE At , Greenville, Tx
Bachelor's degree from four-year university required. Minimum five years experience related to customer service/call center management.
Builds and analyzes special customer service reports for management and field personnel.
Requires advanced knowledge of financial terms and principles.
Troubleshoots and resolves sophisticated customer inquires and complaints that are escalated. Follows up with customers to ensure happiness.
Motivates and coaches staff towards attaining performance goals, maintaining high efficiency, and improving customer happiness.
Develops and implements procedures to improve employee efficiency and ensure smooth operations.
Customer Service Manager Jobs
By Cornerstone Building Brands At , Houston, Tx
Having management skills necessary for clear communications, active listening, effective delegating, resolving team disagreements and establishing accountability for performance
Project / Negotiation management skills
5+ years of managerial/supervisory experience
Strong oral and written communication skills are required
Previous roofing experience is a plus
Minimum 2-year post-secondary education required; Bachelor's degree is desirable
Customer Service Manager Jobs
By Kellogg Company At , Kentwood, 49512, Mi
SAP Order Management and issue resolution experience is desired.
High School Diploma or GED and seven (7) years of experience in a related field. Bachelor’s Degree is strongly preferred.
Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
Ability to manage multiple and sometimes conflicting priorities and specific time constraint
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Let’s create the future of food,
Customer Service Manager Jobs
By Performance Foodservice At , Temple, 76508, Tx $58,000 - $60,000 a year
Manages a staff of Customer Service Representatives in a positive, professional manner
Determines service requirements and standards
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
Develops and implemenst customer service strategies to attain budgeted sales dollars
Prepares budget and controls expenses
Resolve escalated problems as needed
Customer Service Manager Jobs
By BluePearl Specialty + Emergency Pet Hospital At , Brandon, 33511, Fl $26 - $36 an hour
Do you have excellent time management, follow through and organizational skills?
Education: Associate degree or equivalent in a related field preferred.
Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Are you a passionate leader who is ready to make a difference?
Do you love building successful teams who provide premier customer service and patient care?
Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Team Manager, Customer Service
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Experience in a Labor/Management partnership or similar environment strongly preferred.
High School Diploma or General Education Development (GED) required.
Experience in administration requiring extensive complex problem solving is preferred.
Experience using mainframe or personal computer database, word processing, and statistical analysis software packages preferred.
Customer Service Manager Jobs
By Cirkul At Tampa, FL, United States
4+ years people management experience.
Excellent time-management, organizational and prioritization skills.
Handle all employee inquiries including hiring, performance management and goal setting.
Develop standards to improve the customer service experience, creating engaged customers, and facilitating organic growth.
Bachelor's degree or equivalent work experience required.
Strong client-facing and communication skills.
Customer Service Manager Jobs
By EcoShield Pest Solutions At Norcross, GA, United States
1+ years of customer service management experience
Pest Management Software Systems experience (preferred)
Maintains knowledge of company policies, procedures, and service offerings 
Benefits (employee as well as family)
Initiate and oversee regular audits of the company’s Customer Relationship Manager (CRM) to ensure compliance with business and regulatory standards
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Customer Service Manager Jobs
By HB Consultants At Aurora, CO, United States

Customer Service Manager - Join a high performing maintenance team who will be responsible for the day-to-day and long-term maintenance of our complex foundry and mill equipment in an industrial ...

Customer Service Manager Jobs
By Jordan Manufacturing At Monticello, IN, United States
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
Liaison between customer and management on all service complaints to ensure proper follow-up by our sales representatives.
Excellent data entry skills and phone skills are necessary.
Jordan Manufacturing offers an excellent work environment and benefits for full-time employees, including:
Excellence: It's not a skill, it’s an attitude
Improves the customer service experience and builds an engaged customer service team designed to facilitate growth.
Customer Service Manager Jobs
By The Bridger Group At Atlanta Metropolitan Area, United States
Experience working in a customer service management role, preferably within the sanitary industry
Proficiency in CRM systems, inventory management, and customer service software
Knowledge of customer service principles and practices
Excellent written and verbal communication skills
Bachelor's degree in Business Administration, Marketing, or a related field
Customer Service Manager Jobs
By KMA Human Resources Consulting At Wilmington, MA, United States
Requirements of the Customer Service Manager:
Responsibilities of the Customer Service Manager:
5 + years of Logistics or Trucking experience required.
Effective and demonstratable understanding of how to manage and develop a team
Improve the customer experience, create engaged customers, and facilitate growth
7 + years leading a service-oriented team of 10 or more people
Customer Service Manager Jobs
By Genera At Vonore, TN, United States
Manage customer input including forecasts, order requirements, vendor managed supply programs, complaint escalation and resolution
Formal training in customer service management and related systems and metrics
Owning voice of customer mantra, gathering key VOC metrics and implementing improvement plans to drive customer experience
Manage sales programs for house accounts
Be part of Genera's external messaging on the benefits of USA produced non-wood fiber
Great listening skills, with the ability to discover and understand customer needs and how to best position Genera's packaging solutions
Customer Service Manager Jobs
By Electriq Power At West Palm Beach, FL, United States
Strong process improvement, problem solving and time management skills.
Demonstrated leadership and people management skills, with the ability to inspire and motivate a call center team.
BA/BS degree or an equivalent combination of formal education, on-the-job training, and/or work and life experience
Manage and motivate a team of call center agents, providing coaching, training, and performance evaluations to maximize individual and team performance.
3+ yrs Solar industry experience preferred.
Excellent interpersonal communication and listening skills.
Customer Service Manager Jobs
By Hublot At Fort Lauderdale, FL, United States
Management of the Customer Service team.
Improve customer service experience, create engaged customers, and facilitate organic growth.
Manage repair account of Flagship store
Identify tools to improve customer experience.
Identify process or system improvements to reduce costs, improve performance or enhance the customer experience.
Minimum 5 years of customer relationship related experience
Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Customer Service Manager Jobs
By The Bear's Club Property Owners' Association At Jupiter, FL, United States
Proven experience in a customer/concierge service environment and the effective and professional management of subordinates.
Excellent organizational and time-management abilities to meet deadlines and manage multiple projects simultaneiously.
Strong interpersonal and communication skills to build rapport with residents and staff.
Coordinating and managing outside vendors and in-house staff ensuring flawless execution and resident satisfaction.
Designing, creating, planning, and implementing new ideas to provide additional services and amenities to our residents.
Providing excellent customer service and cultivating strong relationships with residents.
Customer Service Manager Jobs
By AvalonBay Communities At Virginia Beach, VA, United States
Required Education, Experience, Knowledge, Skills, And Abilities
Time management, prioritization and organizational skills as demonstrated by prior work experience.
Customer service knowledge and ability to deliver exceptional customer service as demonstrated by prior work experience.
Analytical skills as demonstrated by prior work experience.
Teamwork skills as demonstrated by prior work experience.
Other duties as assigned by Manager.
Customer Service Manager - State Farm Agent Team Member
By State Farm Agent At Rockville, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day.
Paid time off (vacation and personal/sick days)
Customer Service Manager - State Farm Agent Team Member
By State Farm Agent At Silver Spring, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
Growth potential/Opportunity for advancement within my agency
Signing Bonus up to $500
Customer Service Manager Jobs
By Coastal Waste & Recycling, Inc At Pompano Beach, FL, United States
Call center experience and supervisory/management skills required.
Conduct regular training and development programs for customer service representatives to enhance their industry knowledge, communication skills, and problem-solving abilities.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Minimum of 5 years of previous experience interacting with customers and leading a team of employees.
Strong interpersonal and relationship skills
Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust.
Avp, Customer Service Manager
By Community Bank Of The Bay At San Mateo, CA, United States
Excellent organizational and time-management skills.
Supervises the smooth operation of the branch to ensure service quality, accuracy, efficiency, and risk management. Provides suggestions for improved effectiveness.
Completes required reports including monthly and quarterly branch certifications.
Thorough knowledge of deposit products and services. Familiarity with other business line products.
Strong knowledge of New Account Officer and Customer Service Representative functions.
Knowledge of banking laws and regulations.

Are you a customer service professional looking to take your career to the next level? We are looking for a Customer Service Team Manager to lead our team to success! As the Customer Service Team Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for training and motivating your team to provide excellent customer service. If you have a passion for customer service and are looking for an exciting challenge, this is the job for you!

Overview:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures.

Detailed Job Description:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, the Customer Service Team Manager is responsible for resolving customer complaints and inquiries, and ensuring customer service standards are met.

What is Customer Service Team Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and manage a team
• Problem-solving and decision-making skills
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Excellent organizational and time management skills

What is Customer Service Team Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of team management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Customer Service Team Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting

What is Customer Service Team Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of team management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service performance
• Experience in providing feedback and coaching to team members
• Experience in resolving customer complaints and inquiries

What is Customer Service Team Manager Job Responsibilities?

• Lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Provide feedback and coaching to team members
• Resolve customer complaints and inquiries
• Ensure customer service standards are met
• Maintain customer service metrics and reporting