Customer Service Manager Jobs

Job Details

Job Location

Tampa - Joanne Kearney - Tampa, FL

Job Shift

Mon-Fri

Description

About Cirkul, Inc.

Cirkul is a venture-backed startup company that develops transformational beverage technology products that reimagine how flavored beverages are created, personalized and enjoyed at home and on-the-go. Cirkul’s innovative bottle uses replaceable flavor cartridges - Cirkul Sips - to bring flavor to water. Once the cartridge is inserted into the top of the Cirkul bottle, water flows from the tilted bottle through the Cirkul Sip, delivering delicious flavor to the user.

Overview

Cirkul is seeking a Customer Service Manager to join our growing team! The Customer Service Manager will be an exceptional people leader and customer service guru. The perfect applicant for this role will be conversant in all facets of the customer journey, skilled at solving customer service inquiries, work well in a high-volume position, possess excellent coaching and communication skills, model the company culture, and have extensive experience with customer solutions and team management. This person must be a talented communicator able to create a positive overall customer experience.

Responsibilities

• Develop and achieve performance goals and objectives.
• Handle all employee inquiries including hiring, performance management and goal setting.
• Responsible for the day-to-day operations, coaching, and development of multiple teams of agents whose primary function is to provide best-in-class quality customer service by responding to telephone inquiries, answering emails, handling live chats, and resolving customer issues.
• Solve complex customer service issues and proactively head off negative service trends.
• Train and motivate employees; plan, assign, and direct work; and support effective conflict resolution.
• Communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; take corrective action as necessary.
• Understand and correctly utilize resources provided by internal systems, departments, policies, and procedures.
• Constantly analyze and improve strategies/processes along with developing and implementing short- and long-range goals for the customer service team.
• Develop standards to improve the customer service experience, creating engaged customers, and facilitating organic growth.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Excellent time-management, organizational and prioritization skills.
• 5+ years working in a call/email/chat environment.
• Ability to troubleshoot and resolve customer issues quickly and in a timely manner
• Strong client-facing and communication skills.
• Strong oral and written communication skills.
• 4+ years people management experience.

A Little More About Cirkul

Cirkul is a rapidly growing beverage technology company on a mission to make a healthier world by helping people enjoy drinking more water. The company has developed an innovative beverage delivery system that makes drinking more water delicious, fun, and personalized. The technology reduces the shipping weight of bottled beverages by 99% and uses 84% less plastic. Cirkul offers its customers over 50 unique flavors, all with no sugar, zero calories, zero carbs, no artificial colors or flavors, and a range of functional enhancements. Hundreds of thousands of consumers are using Cirkul to transition away from single-use plastics and sugar-filled beverages to healthier, better-for-you alternatives. The company is growing at a tremendous pace, is consistently profitable, and is backed by world class investors.

Cirkul, Inc. is an Equal Opportunity Employer. We believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people-first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.