Customer Service Manager Jobs

The Bear's Club is an exclusive and prestigious community renowned for its unrivaled luxury, breathtaking estate homes, and championship golf course. Located in Jupiter, Florida, our residents enjoy an unparalleled lifestyle where refined living and tranquility meet.

The Bear's Club Property Owners' Association is seeking a motivated and independent individual to manage our Resident Services team. The Resident Services staff responds to and fulfills a wide ranging array of requests from our residents, which may include services such as:

• Dry cleaning
• Plumbing
• Home and vehicle watch
• Housekeeping
• Pool maintenance
• Shipping and postage
• Landscaping
• Interior or exterior painting
• Electrical
• Furniture moving
• Roofing

Responsibilities: As the Manager for our Resident Services program, you will play a pivotal role in curating unforgettable experiences and enhancing the living environment for our residents. Some of your responsibilities will involve:

• Providing excellent customer service and cultivating strong relationships with residents.
• Designing, creating, planning, and implementing new ideas to provide additional services and amenities to our residents.
• Overseeing the day-to-day operations of the Resident Services department.
• Coordinating and managing outside vendors and in-house staff ensuring flawless execution and resident satisfaction.
• Collaborating with an established team of vendors dedicated to ensuring the highest standards of service and performance.

Requirements: We are seeking a passionate and organized individual with a background in customer service, hospitality, or related filed. The ideal candidate will possess the following qualifications:

• Ability to work collaboratively in a team-oriented environment.
• Proven experience in a customer/concierge service environment and the effective and professional management of subordinates.
• Attention to detail and a commitment to delivering exceptional service.
• Proficient in Microsoft Office and the ability of communicate effectively in the English language.
• Excellent organizational and time-management abilities to meet deadlines and manage multiple projects simultaneiously.
• Strong interpersonal and communication skills to build rapport with residents and staff.

Benefits: After the successful completion of probationary milestones, managers are eligible to participate in our extremely generous benefits program, which includes:

• Health, vision, and dental insurance, fully paid for by the company
• Matching 401K
• Paid Time Off

How to apply: We invite you to submit your resume, cover letter, and any relevant certifications or references. Please email your resume and supporting information to [email protected]. No phone calls please.