Customer Service Manager Jobs

Company Description
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

The Customer Service Manager position will perform the following duties:

• Ensure accurate and prompt order and credit processing
• Resolve escalated problems as needed
• Manages a staff of Customer Service Representatives in a positive, professional manner
• Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
• Develops and implemenst customer service strategies to attain budgeted sales dollars
• Prepares budget and controls expenses
• Determines service requirements and standards

Required Qualifications
High School Diploma or Equivalent
4-6 years previous customer service, retail and/or cash and carry, sales or warehouse experience
Team lead or supervisory experience
Preferred Qualifications
Bachelors degree
6-10 years previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry
Supervisory experience
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.