Customer Service Manager Jobs

Customer Service Manager

28Freight

Wilmington, MA

We are working with our client 28Freight in seeking a Customer Service Manager to work onsite in their Wilmington, MA office. As a customer focused services company, you ensure that the Customer Service team perform at the desired level of excellence. You are a player, coach, and mentor extending your industry experience to the team and helping to upskill members of the team.

Requirements of the Customer Service Manager:

• Effective and demonstratable understanding of how to manage and develop a team
• 7 + years leading a service-oriented team of 10 or more people
• Excellent computer proficiency (Microsoft 365 Platform, TMS systems, EDI systems)
• High school diploma or GED Required
• 5 + years of Logistics or Trucking experience required.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

Benefits of the Job:

• Pay: $60-70K
• Health, Dental, Vision, Short and Long Term Disability, 401K
• Vacation/Sick/Personal Time, 6 paid holidays per year, Paid Parental Time

Responsibilities of the Customer Service Manager:

• Improve the customer experience, create engaged customers, and facilitate growth
• Providing ETA, POD information as requested
• Assist with the needs of other departments in the company as needed
• Delegating work assignments to the Customer Service team
• Order entry and quote generation
• Ensure the Customer Service team is communicating via Teams
• Provide training to customer service representatives through coaching, training, developing, and mentoring
• Lead the customer service team and ensure proper staffing levels are maintained
• Develop and enforce procedures, policies, and standards
• Open communication with dispatch
• Take ownership of customer issues and follow problems through to resolution
• Responding timely to emails

For more than 94 years 28Freight has been moving freight across New England and North America. The longevity of our business can be credited to providing our clients with secure, tracked, and compliant logistic services all with a smile.

NO PHONE CALLS OR RECRUITERS, PLEASE

28Freigh is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.