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Customer Service Team Manager Jobs in Texas

Customer Service Team Manager
By SupportNinja At Dallas-Fort Worth Metroplex, United States
Supervisory / management experience in a Call Center/BPO Setting
Experience in budget, forecasts and expense management desired
Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
2+ years related experience and/or training; or equivalent combination of education and experience
What are the required qualifications for a Customer Service Team Manager?
Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Manager, Customer Service Guide
By Rivian Automotive At , Normal, Il
5+ years' experience in account management or dedicated customer relationship management/sales role preferred
3+ operations experience / account management environment
Certification in Operations or Account Management a plus
Manage a team of account managers supporting best in industry customer service through their EV purchase experience.
Knowledgeable in all location compliance with all 14 states rules and regulations
Provides collaboration and manages cross-functional stakeholder needs when sharing initiatives with customers
Customer Service Manager Jobs
By GoFan At , Chamblee, Ga
Proven experience as a Customer Service Manager or similar role.
Some benefits we offer include:
Manage high-level escalations by generating custom responses addressing complex issues, utilizing a comprehensive understanding of the platforms.
Collaborate with other departments to ensure a seamless customer experience.
Manage the customer service team's schedules to ensure adequate coverage for peak periods.
Excellent leadership, communication, and interpersonal skills.
Customer Service Manager Jobs
By Albuquerque Bernalillo County Water Utility Authority At , Mission, Tx $105,164 - $125,652 a year

Driving Record consistent with being issued an Authority Operator Permit by Risk Management

Customer Service Manager Jobs
By CBRE At , Greenville, Tx
Bachelor's degree from four-year university required. Minimum five years experience related to customer service/call center management.
Builds and analyzes special customer service reports for management and field personnel.
Requires advanced knowledge of financial terms and principles.
Troubleshoots and resolves sophisticated customer inquires and complaints that are escalated. Follows up with customers to ensure happiness.
Motivates and coaches staff towards attaining performance goals, maintaining high efficiency, and improving customer happiness.
Develops and implements procedures to improve employee efficiency and ensure smooth operations.
Customer Service Manager Jobs
By Cornerstone Building Brands At , Houston, Tx
Having management skills necessary for clear communications, active listening, effective delegating, resolving team disagreements and establishing accountability for performance
Project / Negotiation management skills
5+ years of managerial/supervisory experience
Strong oral and written communication skills are required
Previous roofing experience is a plus
Minimum 2-year post-secondary education required; Bachelor's degree is desirable
Customer Service Manager Jobs
By Kellogg Company At , Kentwood, 49512, Mi
SAP Order Management and issue resolution experience is desired.
High School Diploma or GED and seven (7) years of experience in a related field. Bachelor’s Degree is strongly preferred.
Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
Ability to manage multiple and sometimes conflicting priorities and specific time constraint
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Let’s create the future of food,
Customer Service Manager Jobs
By Performance Foodservice At , Temple, 76508, Tx $58,000 - $60,000 a year
Manages a staff of Customer Service Representatives in a positive, professional manner
Determines service requirements and standards
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
Develops and implemenst customer service strategies to attain budgeted sales dollars
Prepares budget and controls expenses
Resolve escalated problems as needed
Customer Service Manager Jobs
By BluePearl Specialty + Emergency Pet Hospital At , Brandon, 33511, Fl $26 - $36 an hour
Do you have excellent time management, follow through and organizational skills?
Education: Associate degree or equivalent in a related field preferred.
Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Are you a passionate leader who is ready to make a difference?
Do you love building successful teams who provide premier customer service and patient care?

Are you a customer service professional looking to take your career to the next level? We are looking for a Customer Service Team Manager to lead our team to success! As the Customer Service Team Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for training and motivating your team to provide excellent customer service. If you have a passion for customer service and are looking for an exciting challenge, this is the job for you!

Overview:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures.

Detailed Job Description:

The Customer Service Team Manager is responsible for leading a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and manage a team. The Customer Service Team Manager is also responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to team members. Additionally, the Customer Service Team Manager is responsible for resolving customer complaints and inquiries, and ensuring customer service standards are met.

What is Customer Service Team Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and manage a team
• Problem-solving and decision-making skills
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Excellent organizational and time management skills

What is Customer Service Team Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of team management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Customer Service Team Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting

What is Customer Service Team Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of team management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service performance
• Experience in providing feedback and coaching to team members
• Experience in resolving customer complaints and inquiries

What is Customer Service Team Manager Job Responsibilities?

• Lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Provide feedback and coaching to team members
• Resolve customer complaints and inquiries
• Ensure customer service standards are met
• Maintain customer service metrics and reporting