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Customer Service Supervisor – National Remote Jobs in Dallas, Texas

Customer Service Advocate - National Remote
By UnitedHealthcare At , Dallas, 75202, Tx
Sales or account management experience
3+ years of combined education, work and/or volunteer experience
Utilize time and resources effectively to achieve performance targets centered around a positive member experience
Participate in continuous learning and training sessions, developing new skillsets
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Customer Service Supervisor (Plan Advisor Supervisor) - National Remote
By UnitedHealth Group At Dallas, TX, United States
Experience with Microsoft Excel (edit and/or create spreadsheets/docs, data entry, sort, and filter)
Develops staff by providing information, educational opportunities and growth opportunities
Identifies and develops the skill sets of individual staff members for further advancement
High School Diploma / GED (or higher) OR equivalent experience
2+ years of inbound/outbound customer service experience, preferably healthcare but any service industry
2+ years of CPS experience within UMR, or, Navigator system
Customer Banking Coordinator - National Remote
By UnitedHealth Group At Dallas, TX, United States
Demonstrate knowledge of the fundamental practices and procedures of accounting, financial management and control.
Provide support for other staff members within Finance.
High school diploma / GED (or higher) OR equivalent work experience
3+ years of customer service experience analyzing and solving customer problems
Demonstrate PC skills and application of computer spreadsheets and databases
Beginner experience with Excel (Navigating through spreadsheets)
Customer Service Representative - Claims Client Services - National Remote
By UnitedHealth Group At Dallas, TX, United States
2+ years of combined education, work and/or volunteer experience.
Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
High School Diploma / GED
Pre-Service Coordinator - National Remote
By UnitedHealth Group At , Dallas, 75202, Tx $32.60 - $63.99 an hour
2+ years of Case Management experience
Experience in acute care, rehab or skilled nursing facility environment
Ability to work effectively in a self-management environment
Support new delegated contract start-up to ensure experienced staff work with new contracts.
3+ years of clinical experience
Ability to review patients’ clinical information holistically including critical thinking skills
Provider Customer Service Team Lead - National Remote
By UnitedHealth Group At , Dallas, 75202, Tx $18.80 - $36.78 an hour
Maintains proficiency in all technical applications (technical skills and system knowledge)
Assists supervisor in monitoring employee and team performance by reviewing operational metrics and listening to and observing call management techniques.
2+ years of experience in an advocate role, with Buffalo care intake experience
Previous experience mentoring and/or training others
Experience with personal computer and Windows PC applications Microsoft Excel
Experience with personal computer and Windows PC applications Microsoft Word
Care Ambassador - National Remote
By UnitedHealth Group At , Dallas, 75202, Tx $18.80 - $36.78 an hour
Collaborates and works closely with management, colleagues, and other departments in the organization.
5+ years of case/account management, relationship management, customer support or professional customer service
Manages inbound and outbound e-mail, phone calls, and faxes for customer service support and follow up.
Completes special duties or projects as assigned by the Program Manager / Supervisor.
Experience with using Microsoft Word (creating documents), Microsoft Excel (creating and editing formulas), and Microsoft PowerPoint (creating of slides)
Bachelor’s Degree (or higher) with 1+ years of experience
Customer Service Representative - National Remote
By UnitedHealth Group At , San Antonio, 78249, Tx $16.00 - $31.44 an hour
High School Diploma / GED (or higher) OR 10+ years of equivalent working experience
1+ years of customer service experience analyzing and solving customer’s concerns
2+ years customer service OR experience in the healthcare industry
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
Proficient conflict manag ement skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Customer Service Supervisor - National Remote ($46700.00 - $91300.00 / Year)
By Talentify.io At United States
Coordinate work activities with other supervisors, managers, departments, etc.
High School Diploma / GED (or higher) OR equivalent years of work experience
1+ years of supervisory/leadership experience
5+ years of experience analyzing and solving customer problems in an office, claims, or customer service environment
2+ years customer service experience
Ability to multitask and understand multiple products and levels of benefits
Customer Service Representative - National Remote
By Optum At , Dallas, 75202
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
High School Diploma / GED (or higher) OR equivalent work experience
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations
Critical thinking skills to problem solve and resolve customer concerns
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Customer Service Supervisor (Remote)
By Acentra Health At United States
Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
Proficient in call center technologies/customer service management systems.
Are you an experienced Customer Service Supervisor looking for a new challenge?
Associate degree preferred or equivalent experience.
Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
Four+ years of experience in a call center environment.
Customer Service Representative - National Remote
By UnitedHealthcare At , Wausau, 54402, Wi
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Handles unique customized employer benefit plans
High School Diploma / GED (or higher) OR 10+ years of equivalent working experience
1+ years of customer service experience with analyzing and solving customer’s concerns
2+ years of customer service experience OR experience in the healthcare industry
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the provider
Customer Service Supervisor Jobs
By LoanCare At Virginia Beach, VA, United States
Proven leadership or managerial experience
Implement/monitor key controls and manage appropriate operational risks
5 years of supervisory experience, preferably in a call center
Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary
Expert and proven knowledge of customer service principles and practices
Ability to provide consistent engagement in customer and brand experience
Customer Service Supervisor Jobs
By Americor At Meridian, ID, United States
Minimum 1 year of call center management experience
Strong organizational, time management, and multitasking skills
Performance management – compiling data and making assessments
Oversee/Manage the reporting and maintenance of EOD reports
Acknowledge and resolve customer complaints
Experience training, mentoring, and leading a team
Supervisor Customer Service Jobs
By HCA Healthcare At Campbell, CA, United States
KNOWLEDGE, SKILLS AND ABILITIES: This position requires the following minimum requirements:
Education assistance (tuition, student loan, certification support, dependent scholarships)
Administers performance management, recognition and disciplinary actions on a timely basis
Learn More About The Benefits Offered For This Job.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Supervisor, Customer Service - Surepayroll
By Paychex At St Petersburg, FL, United States
At least 2 years of experience in contact center environment
Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Call center leadership - Preferred
Customer Service Supervisor Jobs
By PharmScript LLC At Somerset, NJ, United States
Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement
Six months prior leadership experience
One-year prior call center or customer service-related experience preferred
Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff
Coordinates with other units or divisions as necessary to resolve issues
Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures
Supervisor Customer Service Jobs
By Highmark Health At Home, PA, United States
Ability to clearly articulate processes and procedures to all staff and management personnel.
Ability to communicate, interact, and work effectively and cooperatively with all levels of staff and management teams.
Subject matter expert for benefit plan and claims processing.
3 years with complex service computer systems (ex. OSCAR, INSING) and inquiry/benefits and handling of phone, written or web inquires
Knowledge of multiple processing systems and workflows.
Knowledge of various telephone or call center systems.
Customer Service Supervisor Jobs
By Hawaii Gas At Honolulu, HI, United States
In-field experience in the job duties described may be considered as equivalent substitute for educational requirements.
Required Education and/or Work Experience
Preferred Education and/or Work Experience
Performs all other related duties as instructed by supervisor/manager.
Good working knowledge of applicable Federal, State and Country regulations and Company policies and procedures impacting this activity.
Working experience in a Union environment.
Customer Service Representative - National Remote ($16.00 - $27.31 / Hour)
By Talentify.io At United States
Understand business and regulatory requirements, ensuring compliance
Prepare suspicious activity reports and manage complex investigations
Bachelor's degree and prior experience in AML investigation or equivalent
Strong knowledge of AML laws and regulations
Excellent writing, communication, analytical, and research skills
Strong written and oral communication skills
Healthcare Billing Customer Service Supervisor - Remote
By Talentify.io At United States
Manage Customer Service Department, including hiring and training new staff, setting job responsibilities and priorities, and completing staff performance evaluations
Opportunity to lead and manage a team of Customer Service Specialists
Full-time position with competitive compensation and benefits package
High school diploma or equivalent required, with 3-5 years of medical business office experience
Proficient in Microsoft Office Suite and using computer systems, with excellent typing skills
Knowledge of various payors and understanding of contractual discounts

Are you a customer service professional looking for a new challenge? We are looking for an experienced Customer Service Supervisor to join our team and lead our remote customer service team. You will be responsible for overseeing customer service operations, developing customer service strategies, and providing exceptional customer service. If you have a passion for customer service and are looking for an opportunity to make an impact, this is the job for you!

What is Customer Service Supervisor – National Remote Skill Requirements?

• Excellent customer service skills
• Ability to manage and motivate a team
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant software and technologies
• Ability to handle customer complaints and inquiries
• Ability to work under pressure

What is Customer Service Supervisor – National Remote Qualifications?

• Bachelor’s degree in business administration, customer service, or related field
• At least 3 years of experience in customer service or related field
• Proven experience in customer service management
• Knowledge of customer service principles and practices
• Knowledge of relevant software and technologies

What is Customer Service Supervisor – National Remote Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and technologies
• Knowledge of customer service management
• Knowledge of customer service metrics
• Knowledge of customer service trends

What is Customer Service Supervisor – National Remote Experience?

• At least 3 years of experience in customer service or related field
• Proven experience in customer service management
• Experience in customer service metrics
• Experience in customer service trends

What is Customer Service Supervisor – National Remote Responsibilities?

• Manage and motivate a team of customer service representatives
• Monitor customer service metrics and trends
• Handle customer complaints and inquiries
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