Supervisor Customer Service Jobs

Description

Hourly Wage Estimate: $26.56 - $38.51 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you have the career opportunities as a(an) Supervisor Customer Service you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Colleague recognition program
• Consumer discounts through Abenity and Consumer Discounts
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Supervisor Customer Service where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary And Qualifications

DUTIES INCLUDE BUT NOT LIMITED TO:

• Flexible work schedule, may be required to work weekends (project based only)
• Ability to guide and motivate others
• Proficient knowledge of customer service, and standard office practices and procedures.
• Create and implement goals, action plans, and incentives to drive desired production results
• Intervenes with assistance on calls requiring assistance from a Supervisor
• Conducts interviews and is involved in the hiring process
• EDUCATION:
• KNOWLEDGE, SKILLS AND ABILITIES: This position requires the following minimum requirements:
• Responsible for annual performance evaluations and monthly quality and productivity profile and feedback to team members
• Performance measurements, ongoing monitoring and evaluation of all agents and operators
• Meets with each team member on a frequent basis to review overall performance
• Ability to promote Quality performance, growth, and profitability
• Carrying out supervision, call monitoring, coaching, training, and feedback and disciplining
• Responsible attitude, professional communicator and demonstrates the ability to make sound decisions
• Strong decision making and communication skills required (written and verbal)
• Performs related job duties as assigned and required
• Motivate and mentor team members to maintain a positive and productive work environment
• Proficient computer skills and organizational skills.
• Develop IVR and call center call flows.
• Coaches, counsels, and motivates employees
• Communicating solutions, successes, and opportunities to Office Manager
• Ability to plan well and prioritize work.
• Handle escalations on a need be basis
• Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary
• Improves quality results by evaluating processes and recommending changes. Coordinates and enforcing system policies, procedures, and productivity standards
• Maintains scheduling, timecards, and related reports
• Monitor all outbound/inbound activities for the team members according to performance standard goals
• Validate that all daily work is completed on time
• Performs routine call quality reviews on recorded or live calls according to Call Center procedures for his/her team
• Managing and directing the daily activities of a medical group call center
• Following up and resolving customer complaints and questions
• Monitor metrics for department and create corrective processes to meet customer needs
• Acting as information source, assigning tasks, following up and giving instructions
• Administers performance management, recognition and disciplinary actions on a timely basis

Associate’s Degree and or Bachelor’s Degree preferred.

EXPERIENCE:

• 2-3 years relative experience in a Superviso

No Travel Required

2 Years Experience Required Years Of Experience

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Supervisor Customer Service opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.