Customer Relationship Dept Manager Jobs

Strong relationship development and management skills, good interpersonal skill set.

Strong time management skills, attention to detail and outstanding follow-up skills.

Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software.

Strong listening skills and ability to correlate customer thoughts into company action.

Experience delivering client-focused solutions to customer needs.

Proven ability to manage multiple complex activities at a time.

We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.

Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.

Experience using Google Analytics to track, measure, and optimize performance.

Process-focused with the ability to manage multiple projects at once.

Committed to putting the customer and customer experience first when accomplishing company goals

We all work remotely. You’ll be able to work in the comfort of your own home.

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

3-5 years experience in office management and administrative experience

Expanding the horizons of medical knowledge through biomedical research

Maintains ongoing knowledge of regulatory and compliance issues related to areas of responsibility.

May manage the SDAN system for the department.

Leadership and excellence in delivering quality healthcare services

Educating and training physicians and other healthcare professionals

3 to 5 years of Customer Service or Account Management experience

Excellent stakeholder management skills at all levels of organization including executive management

Effective decision-making and change-management skills

Strong project management and organization skills

Lean/ Six Sigma (First Choice) experience and/or certification desired

Deploy account strategy and tactical plans for customer portfolio, aligning with the Regional Sales Manager (RSM).

Proficiency in Smartsheet and/or project management software

Employee Benefits offered for full time employees and include: Medical/Dental/401K/etc.

Experience delivering/presenting client-focused solutions to customer needs

Proven ability to manage multiple complex activities at a time

Customer-focused and superior follow-up skills

Effective problem resolution (proactively) and decision-making abilities.

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

Resolve client questions and disputes on product billing or invoicing and track product license management regarding compliance and usage

Bachelor's degree in business related field, or equivalent experience

2+ years of product, solutions, and/or technical customer support experience in a comparable environment

Work from Home, in-office, or hybrid

Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, IVRs and OPNs

Help with global product issues, recovery, and client communication including after action summaries and organize and participate in product demonstrations

- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

- Previous experience in luxury customer service, preferably within the travel industry or related field.

- Exceptional interpersonal and communication skills, both written and verbal.

- A genuine passion for delivering outstanding customer experiences and exceeding expectations.

- Demonstrated problem-solving and conflict resolution abilities.

Support the configuration and management of SalesForce and CRM tools and systems.

Assesses talent (Internal and External) and provides feedback to management.

Maintain the Functional Solution Architecture for Project Management Information Systems.

Develop engagement specific approaches to Training and Organizational Change Management.

Project/program management and delivery required.

Facilitate and determine business requirements and objectives by analyzing business processes, reviewing artifacts, and leading focused requirements workshops.

Key Skills and Experience Required

Track sales reports, keeping detailed accounts & status reports, and perform data entry.

Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.

Apply financial acumen and analytical skills to build and execute a successful strategy.

Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.

Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.

Key Skills and Experience Required

Track sales reports, keeping detailed accounts & status reports, and perform data entry.

Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.

Apply financial acumen and analytical skills to build and execute a successful strategy.

Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.

Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.

Key Skills and Experience Required

Track sales reports, keeping detailed accounts & status reports, and perform data entry.

Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.

Apply financial acumen and analytical skills to build and execute a successful strategy.

Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.

Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.

6 to 7 years of Customer Service or Account Management experience.

Excellent stakeholder management skills at all levels of organization including executive management.

Effective decision-making and change-management skills.

Strong project management and organization skills.

Lean/ Six Sigma (First Choice) experience and/or certification desired.

Deploy account strategy and tactical plans for customer portfolio in close alignment with the Regional Sales Managers (RSMs).

Bachelor’s degree desired in business, management or marketing, or equivalent combination of education and experience.

Minimum 3-5 years' previous sales, client relationship management and/or customer service experience

Other Knowledge, Skills and Abilities:

Ability to quickly establish relationships and interact with business owners, executives and managers.

Provides support and guidance to clients (SMBs) daily

This role is largely reactive with some proactive outreaches

Benefits of working at Plum Market:

We. can offer a variety of retail shifts to help with work/life balance.

We provide exceptional training to help you grow your knowledge.

Variety of medical, dental, and vision benefits to cover you and/or your family.

Plum Market offers a desirable and rewarding place to work.

You are organized, detail-oriented, comfortable with hard deadlines, and wish to continuously learn and grow your capabilities.

3+ years of sales or relationship management experience driving customer-related strategy, preferably in a SaaS or information services business.

Participate in Root Cause Analysis including incident and problem management activities.

Manage and coordinate the processing, communication, and implementation of all customer changes, including performing modifications on searches per customer requests.

Escalate appropriate retention efforts to their manager.

Other job duties as assigned to meet the business needs.

Bachelor’s degree in business or related area. Proven work experience will be considered in lieu of degree.

Excellent time management and organization skills, with the ability to manage multiple competing priorities

Leverage deep statistical and analytical skills to optimize “next best experience” program performance

Incorporate next-best-experience capabilities into business logic, analytical models, and measurement tools to ensure contextually relevant customer journeys and experiences

Demonstrate strategic thought leadership in the personalization space, leveraging advanced analytical skills to evaluate program performance

Must have the ability to learn complex material quickly and manage multiple deliverables simultaneously

Excellent interpersonal skills and the ability to communicate, partner, and collaborate.

Provides management team with guidance on health and safety regulations in accordance with federal, state, and local guidelines and regulation

Work with the management team and employees to instill a genuine culture of safety awareness and responsibility across the organization.

Assist with workers compensation management and the return-to-work program.

Bachelor's degree in Health and Safety Management, Environmental Engineering, Safety, Risk Management or a related Technical Field

Incident Investigation and Root Cause Analysis education or experience.

3 to 5 years of occupational safety and health experience in manufacturing operations.