Customer Relationship Dept Manager Jobs in Arkansas

We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.

Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.

Experience using Google Analytics to track, measure, and optimize performance.

Process-focused with the ability to manage multiple projects at once.

Committed to putting the customer and customer experience first when accomplishing company goals

We all work remotely. You’ll be able to work in the comfort of your own home.

Resolve client questions and disputes on product billing or invoicing and track product license management regarding compliance and usage

Bachelor's degree in business related field, or equivalent experience

2+ years of product, solutions, and/or technical customer support experience in a comparable environment

Work from Home, in-office, or hybrid

Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, IVRs and OPNs

Help with global product issues, recovery, and client communication including after action summaries and organize and participate in product demonstrations

- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

- Previous experience in luxury customer service, preferably within the travel industry or related field.

- Exceptional interpersonal and communication skills, both written and verbal.

- A genuine passion for delivering outstanding customer experiences and exceeding expectations.

- Demonstrated problem-solving and conflict resolution abilities.