Associate Customer Relationship Manager

JOB SUMMARY/OVERVIEW

Trinet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal partners such as Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.
Essential Duties / Responsibilities

• Identifies client service opportunities and coordinates the execution of those services as appropriate.
• Provides support and guidance to clients (SMBs) daily
• Engages in pricing and contract negotiations to secure agreement.
• This role will have larger books of business with less touch points
• Partners closely with the Customer Engagement teams for an improvement in service level
• This role is largely reactive with some proactive outreaches
• Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships
• Act as a point of customer contact to coordinate resolution of service incidents and escalation of technical issues, and collaborates with sales and support groups to demonstrate value of support offering to client and find opportunities for expanded support business.
• Participates in identifying and transitioning customers to alternative service models.
• Be comfortable with interacting with clients regularly over the phone and via email

Other Knowledge, Skills and Abilities:

• Outstanding interpersonal skills
• Excellent communication both written and verbal
• Self-directed and ambitious - implements new ideas or potential solutions without waiting for others to take action or to request action.
• Ability to prioritize quickly
• Ability to quickly establish relationships and interact with business owners, executives and managers.
• Continuous follow-up and follow-through with clients
• Open minded and patient
• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint).
• Unwavering positive demeanor
• Comfortable working in a fast paced and client driven environment

Education

• Bachelor’s degree desired in business, management or marketing, or equivalent combination of education and experience.

Experience

• Minimum 3-5 years' previous sales, client relationship management and/or customer service experience

Work Environment

• Work in clean, pleasant, and comfortable office setting

The salary range for this role is $57,800 to $95,400. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.