Customer Success Manager/ Customer Relationship Manager

About the job

Our Company

Alani Nutrition is a health and wellness brand that sells supplements, fitness snacks, and energy drinks through ecommerce and retail partnerships. Alani Nu is on pace to grow revenue by 3X-4X from 2020 to 2021 and again in 2022 due to growth in the retail market. Alani Nu’s goal is to be the go-to ‘Better for You Brand’ for everything from everything from nutritional supplements, energy drinks, snacks and much more.

The role

Alani Nu is rapidly growing, and we are currently seeking an Account Manager to join our team. The individual will work on a team to accomplish tasks and projects that are instrumental to the company’s financial and operational success. Our continued growth and industry expertise allow us to provide excellent opportunities for career development and advancement. The Key Account Manager will be responsible for all necessary functions related to the Walmart account.

Key Responsibilities

• Lead the review and resolution of customer issues.
• Manage the entire order process ensuring the plan is properly executed; including initial shipments, replenishment orders, modular/display commitments as well as overseeing order processing, order shipping and delivery cycle.
• Serve as reference point for internal cross functional areas and external customers alike through feedback, documentation & information.
• Cultivate and foster strong working relationships with retail buyers and replenishment teams.
• Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.
• Track sales reports, keeping detailed accounts & status reports, and perform data entry.
• Generate internal and external reporting.
• Maintain retail execution data and customer information in assigned resources/tools.
• Coordinate meetings with top customers to discuss open topics.
• Apply financial acumen and analytical skills to build and execute a successful strategy.
• Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.

Key Skills and Experience Required

• Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.
• Ability to multi-task and prioritize while communicating effectively.
• Strong Microsoft Office Excel skills.
• Ability to accurately execute solutions and implement new processes.
• Eager to work in a fast-paced environment and partner with cross-functional teams.
• Bachelor’s Degree in Business, Communications or related field.
• Proactive, self-starter, solutions oriented, embraces change, entrepreneurial spirit.
• Strong analytical, communication and presentation skills.
• 6+ years of related experience.
• Exceptional follow up and organizational skills.
• Ability to learn new software quickly.

Compensation and Benefits Details

• PTO and paid holidays
• Bonus - eligible based on individual and company performance
• Salary (exempt employment)
• 401(k) with employer match
• Benefits - Health, Dental, and Vision