Business Relationship Manager - Customer Platform

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com .

OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

We are looking for a collaborative, positive, self-driven, leader with the ability to work seamlessly within a hybrid work environment. The successful candidate will exhibit strong technical expertise, leadership and management skills, and a willingness to work both strategically and hands-on.

As the Business Relationship Manager – Customer Platforms, you will be responsible for leading business alignment, defining technology roadmap and administration of systems used to manage the customer lifecycle. The leader in this role will ensure that project are executed and systems are designed with the overall system landscape at Fluence and can scale to support multi-billion dollar global business. We are looking for a change agent who can lead with digital-first approach to delivering business transformations.

As Fluence grows, we require individuals who can work seamlessly within cross-functional teams that combine internal staff, contractors, consultants, and other external resources to deliver against aggressive timelines. She/He will coordinate and deliver major projects and programs, especially those with enterprise impact.

Success in the Role: What are the performance outcomes you will work toward completing? The Business Relationship Manager – Customer Platforms supports all efforts to improve the customer lifecycle across the people, process, and technology pillars. Responsible for the day-to-day delivery activities including deliverables to support needs assessments, system selection, requirements definition, system implementation, and project delivery.

• Leverages personal and collective team subject matter expertise to drive best practice based solutions.
• Building relationships with all appropriate stakeholders and key leads in various areas to ensure overall project success.
• Maintain the Functional Solution Architecture for Project Management Information Systems.
• Assesses talent (Internal and External) and provides feedback to management.
• Design solutions to meet business team requirements through requirement analysis, development of business rules, development of business process diagrams, development of use cases, and drafting of specifications.
• Contributes to the development of test cases, training materials, and other content required.
• Support the configuration and management of SalesForce and CRM tools and systems.
• Partner with DevOps team to build integrations and extensions as needed.
• Facilitate and determine business requirements and objectives by analyzing business processes, reviewing artifacts, and leading focused requirements workshops.
• Develop engagement specific approaches to Training and Organizational Change Management.
• Support the reporting of Customer Projects milestones and Integrations with ERP.
• Provide subject matter expertise on Customer LifeCycle processes and/or CRM Information Systems (Lead, Quoting, Contracting and Install Base).
• Mentors, coaches, and trains team of business relationship managers.

What will you bring to Fluence?

• Experience with Salesforce CRM and Install Base Systems.
• Excellent Oral and written communication skills.
• Digital Transformation experience for a large global company.
• Must have excellent interpersonal and communication skills.
• Experience with Project Systems.
• Must have strong analytical, planning and organizational skills.
• Ability to work with others in a positive and collaborative manner.
• Experience with supporting Customer Lifecycle processes.
• Maintains a working knowledge of applicable software programs
• Bachelor’s degree from an accredited college or university preferably in an Engineering or IT discipline and 5 years of progressive experience in the administration and management of project management information systems.
• Project/program management and delivery required.
• Project Management Professional (PMP).

$120,000 - $150,000 a year

To support our teams and their families beyond the workplace, Fluence provides an outstanding benefits package effective day one of employment! Fluence provides medical benefits, employee resource group opportunities, 401K options and first-rate PTO/Vacation plans for valuable work life balance.

🔋 ERG Opportunities #diversity

🔋 Unlimited PTO

🔋 Medical, Dental, Vision, Life and Pet Insurance

🔋 Generous 401K Match

🔋 Annual Bonus Incentive

🔋 Long Term Incentive Plan

Questions? Message your Global Talent Acquisition Partner Directly: Ami Vande Velde LinkedIn

#energyefficiency

#circulareconomy

#energystorage

#batteries

#energytransition

#energy

#hiring

#hybrid

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.