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Customer Operations Analyst Jobs in New York

Customer Feedback Analyst Jobs
By Russell Tobin At East Syracuse, NY, United States
Job Specific Requirements Job Title: Customer Feedback Analyst
long-term assignment for 2+ years
Pay range: $28-30/hr. Shift: Standard Day Shift
Svp, Customer Operations / Chief Customer Operations
By Lemonade At New York, NY, United States
Continuously evaluate and improve the end-to-end customer journey, ensuring a seamless and exceptional experience
15+ years experience in a senior leadership role focused on customer experience, customer success or operations
Deep experience developing and executing customer experience strategies across multiple touchpoints and channels (phone, digital, chat, bots)
Experience leveraging AI to improve customer service operations, optimize processes, and enhance customer experiences
Proven experience leading and managing cross-functional teams, including customer service professionals, claims advocates, sales associates, data analysts and IT teams
Strong leadership skills and the ability to drive a customer-focused culture, set strategic objectives, and foster collaboration
Customer Operations Jobs
By Balance At New York, NY, United States
Data and process-driven with experience in project management software and ticketing systems
1-2 years in B2B Customer Operations, Delivery, Project Management, Customer Success, or a similar role within a tech startup
Technical experience or background is a must (examples include SQL, Python, Ruby, and scripting abilities)
Convey customer experience insights to Product for UI/UX and feature improvements
Payments and/or fintech industry experience preferred
Implement engagement and ticketing support tools to optimize customer onboarding and ongoing support and issue resolution

Are you looking for an opportunity to use your analytical skills to help improve customer operations? We are looking for a Customer Operations Analyst to join our team and help us deliver the best customer experience possible. You will be responsible for analyzing customer data, identifying trends, and making recommendations to improve customer operations. If you are passionate about customer service and have a knack for problem solving, this could be the perfect job for you!

Overview Customer Operations Analyst is a professional responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. Detailed Job Description A Customer Operations Analyst is responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. They must be able to identify customer needs and develop solutions to meet those needs. They must be able to analyze customer data and develop strategies to improve customer service. They must be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Ability to multitask and prioritize tasks
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• At least two years of customer service experience
• Experience with customer service software
• Experience with customer data analysis
• Experience with customer service best practices
• Experience with customer service metrics
Job Responsibilities
• Provide customer service support
• Analyze customer data and develop strategies to improve customer service
• Develop strategies for customer retention
• Identify customer needs and develop solutions to meet those needs
• Communicate effectively with customers and other stakeholders
• Monitor customer service processes and procedures
• Monitor customer service metrics and report on trends
• Develop customer service best practices and procedures