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Customer Operations Analyst Jobs in Iowa

Customer Operations Engineer Jobs
By Fusion Connect At , Remote
Proven working experience with Fortinet product line including FortiGate and FortiManager
Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience
Strong analytical thinking and problem-solving skills.
Strong teamwork and communication skills.
Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.
Ability to work and thrive in a fully remote workspace.
Analyst, Customer Strategy & Operations
By Evolent Health At , Remote $63,000 a year
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
We continue to grow year over year.
Why We’re Worth the Application:
diversity, equity, and inclusion (DE&I) efforts
Human Rights Campaign's Corporate Equality Index
3 years in a row
Customer Care Analyst - Life Operations
By Mutual of Omaha At , Remote $19 an hour
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
Previous customer service experience in a call center environment.
WHAT WE CAN OFFER YOU:
Hourly Wage: $19.00, plus annual bonus opportunity.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
Regular associates receive 9 paid holidays in 2023.
Business Operations Analyst (Customer Analytics)
By Curology At , Remote $65,000 - $95,000 a year
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)

Are you looking for an opportunity to use your analytical skills to help improve customer operations? We are looking for a Customer Operations Analyst to join our team and help us deliver the best customer experience possible. You will be responsible for analyzing customer data, identifying trends, and making recommendations to improve customer operations. If you are passionate about customer service and have a knack for problem solving, this could be the perfect job for you!

Overview Customer Operations Analyst is a professional responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. Detailed Job Description A Customer Operations Analyst is responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. They must be able to identify customer needs and develop solutions to meet those needs. They must be able to analyze customer data and develop strategies to improve customer service. They must be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Ability to multitask and prioritize tasks
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• At least two years of customer service experience
• Experience with customer service software
• Experience with customer data analysis
• Experience with customer service best practices
• Experience with customer service metrics
Job Responsibilities
• Provide customer service support
• Analyze customer data and develop strategies to improve customer service
• Develop strategies for customer retention
• Identify customer needs and develop solutions to meet those needs
• Communicate effectively with customers and other stakeholders
• Monitor customer service processes and procedures
• Monitor customer service metrics and report on trends
• Develop customer service best practices and procedures