Sr. Customer Centric Operations Analyst

Title: Sr. Customer Centric Operations Analyst
Location: Kennewick, WA
This customer service position will be responsible for supporting the North American Business Unit by aligning with Win as 1 focus on Safety, Quality, Cost and Service. This position will contribute to delivering Supply Chain KPI’s. This individual is responsible for developing, maintaining, and servicing strong relationships and partnerships with internal stakeholders, customers, and -North American Customers.

• Contribute to delivering/exceeding Win as 1 KPI’s in Safety, Quality, Cost and Service.
• Manages Limited Time Offering (LTO) Coordination by leading meetings with operations, planning, deployment, warehousing logistics and customer centric operations. Monitor production, shipments, forecasts, and lead communication with commercial, CFD’s and CCO specialists.
• Align with sales teams on forecasts, utilize salesforce tools and work with planning on forecast adjustments.
• Provides business development support to North American sales team and Supply Chain (SC) Customer Facing Directors (CFD's).
• Support efforts around customer events and activities including planning customer tours.
• Special project work as assigned.
• Acts as linkage between Commercial and Customer Service Planning & Logistics.
• Represent SC in weekly calls with regional sales to review SC KPI’s and provide updates on SC activities.
• Lead healthy inventory reviews and communicate inventory status to commercial leadership on weekly basis.
• Update shipment allocations aligned with forecast adjustments.
• Responsible for leading and participating in SC continuous improvement projects.

• Bachelor’s degree in business, Supply Chain or related field required

• Strong organizational skills, attention to detail, and able to see the “big picture”
• Ability to find opportunities for improvement
• Excellent analytical and problem-solving skills
• Self-starter with high level of integrity
• Ability to be a team player with strong interpersonal and collaboration skills
• Demonstrate strong critical thinking and the ability to express ideas clearly, concisely, and logically
• Ability to travel if/as needed
• Strong business management skills, including financial management skills and a strategic mindset
• Effective communication skills - both written and verbal
• Strong influencing and collaboration skills
• Ability to deal with ambiguity and change
• Ability to develop strong relationships and partnerships with internal customers, peers and effectively managing those relationships
• Ability in and/or capacity to learn DOMO, Salesforce, Excel, or other sales analysis tools
• Ability in and/or capacity to learn in coordinating with customers and sales team to support increase in sales and business development efforts

• Most work is performed in a temperature-controlled office environment
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may sit for long periods of time at desk or computer terminal
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties
• Some travel may be required

• Health Insurance Benefits - Medical, Dental, Vision
• Well-being programs including companywide events and a wellness incentive program
• Employee Assistance Program services – mental health and other concierge type services
• Paid Time Off
• Family-Friendly Employee events
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

Job Requisition ID: Req-232790
Time Type: Full time
In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate’s work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $72,030.00 - $108,060.00