Assistant (Customer Operations) Jobs

The Assistant supports the department’s responsibilities by responding to customer’s electronic business request such as service orders and agency pledges, processing customer transactions including product enrollment, and responding to service restoration calls during power outages.

• Perform general clerical support.
  • Complete third party notice requests.
  • Retrieve returned mail from Energy Plaza weekly and update contact information and mailing addresses.
  • Performs other clerical support such filing and data entry.
• Receive undeliverable correspondence via mail and My Account, verify accurate data with customer, and update the customer systems accordingly.
• Answer service restoration calls or place calls to customers during power outages.
• Must maintain the confidentiality of customer information.
• Assist customers with a friendly and professional approach by telephone, mail, email, and all other channels of communication.
• Correspond with pledging agencies to ensure authorization information is correct, verify customer account information, enter appropriate transactions on customer’s account to prevent disconnections when pledges are made and ensure timely reconnection of service.
• Retrieve returned mail from Energy Plaza weekly and update contact information and mailing addresses.
• Complete third party notice requests.
• Performs other clerical support such filing and data entry.
• Responsible to respond to customer and community agency electronic business requests via various means of communication.'
  • Assist customers with a friendly and professional approach by telephone, mail, email, and all other channels of communication.
  • Process customer request to start, stop and transfer service and product enrollment request received via internet.
  • Correspond with pledging agencies to ensure authorization information is correct, verify customer account information, enter appropriate transactions on customer’s account to prevent disconnections when pledges are made and ensure timely reconnection of service.
  • Receive undeliverable correspondence via mail and My Account, verify accurate data with customer, and update the customer systems accordingly.
  • Must maintain the confidentiality of customer information.
• Process customer request to start, stop and transfer service and product enrollment request received via internet.

Required:

• Excellent interpersonal, oral and written communication skills.
• High school diploma or GED.
• Aptitude for working with computer systems and good keyboarding skills.
• Excellent listening skills and the ability to understand concerns and overcome objections.

Desired:

• One (1) year of experience working in customer service.

Union Local 1483:

Step 1: $24.34/hr.

At Omaha Public Power District, we’re passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE’RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We’re dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people’s lives, on the environment, and on the future of energy. We’re always looking for bright, capable people who want an opportunity to lead from where you are—wherever you are— and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

EOE: Protected Veterans/Disability

Apply online at www.oppd.com on or before June 2, 2023.

Recruiter: Jennifer Skupa - [email protected] #LI-JS1
**PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.