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Customer Operations Analyst Jobs in Pennsylvania

Customer Operations Coordinator Jobs
By Signant Health At Pennsylvania, United States
Accurate data entry and computer skills (Excel/Outlook a must)
Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
Liaise with Client Services and external service providers to manage and communicate any shipment delays
Experience of fast paced customer services environment.
Excellent written and verbal communication skills.
Excellent organization skills with the ability to prioritize.
Customer Analyst Jobs
By The Fountain Group At Collegeville, PA, United States
Bachelor’s degree required and 1-2 years' experience working in customer service and supply chain management.
Respond to information requests from Customer Service Reps, Contracts, Credit Collections and Trade
Maintain customer product portfolios to ensure compliance with PDMA/FDA guidelines and ensure Pharmaceutical’s distributor website reflects data consistent with any restrictions.

Are you looking for an opportunity to use your analytical skills to help improve customer operations? We are looking for a Customer Operations Analyst to join our team and help us deliver the best customer experience possible. You will be responsible for analyzing customer data, identifying trends, and making recommendations to improve customer operations. If you are passionate about customer service and have a knack for problem solving, this could be the perfect job for you!

Overview Customer Operations Analyst is a professional responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. Detailed Job Description A Customer Operations Analyst is responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. They must be able to identify customer needs and develop solutions to meet those needs. They must be able to analyze customer data and develop strategies to improve customer service. They must be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Ability to multitask and prioritize tasks
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• At least two years of customer service experience
• Experience with customer service software
• Experience with customer data analysis
• Experience with customer service best practices
• Experience with customer service metrics
Job Responsibilities
• Provide customer service support
• Analyze customer data and develop strategies to improve customer service
• Develop strategies for customer retention
• Identify customer needs and develop solutions to meet those needs
• Communicate effectively with customers and other stakeholders
• Monitor customer service processes and procedures
• Monitor customer service metrics and report on trends
• Develop customer service best practices and procedures