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- Customer Coordinator
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Customer Operations Coordinator Jobs
Company | Spindrift Beverage Co, Inc. |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-20 |
Posted at | 10 months ago |
Responsibilities
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information
- Maintain effective communication with Sales team and customer to resolve issues/challenges. Develop relationships with internal and external partners in order to represent Spindrift Customer Operations for your specified customer base.
- Identify opportunities to improve procedures and policies that add value to the business
- Maintain tracking and tracing customer data records both on and off ERP system
- Achieve overall corporate as well as specific functional goals
- Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
- Bachelor's degree in Business, Finance, or related discipline
- Excellent written and verbal communication skills
- Ability to work in a company with an entrepreneurial/non-structured environment
- Short-term and long-term incentive programs specific to level and department
- Company-paid life insurance, and a 401k retirement savings plan
- Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
- Monthly cell phone allowance
- Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
- In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time
- A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance, pet insurance, commuter benefits, etc.
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