Register
Recruit Create CV

Customer Desktop Support Jobs in Union, Arkansas

Customer Support Jobs
By InComm Payments At United States
Define and manage support processes for healthcare & benefits accounts for activities such as
Manage coverage of customer support hours per service level requirements.
Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
5+ years experience of customer support, preferably in the financial or health insurance services industry
Experience managing platforms such as Zendesk or Salesforce Service Cloud.
Assist in evaluating emerging support channels and technology.
Director Customer Support Jobs
By Swooped At United States
Understand intrinsically the need to be customer-focused and be constantly challenging how we can improve customer experience
10+ years of experience in customer support of enterprise products, with a significant focus on distributed systems
Strong experience with public cloud providers
Experience working with and administering/customizing Zendesk
Experience supporting a SaaS platform
Experience supporting a streaming platform and/or Apache Kafka
Desktop Support.........remote Jobs
By Veridian Tech Solutions, Inc. At United States
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Desktop Support Engineer Jobs
By Wipro Limited At United States
Project manage specific IT components related to operational goals (new offices, office relocations, C-Suite events, Product Launch events etc.).
3+ years’ experience in a technical support role in a corporate environment.
3+ years’ experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
Proven experience working with cloud-based file sharing services such as Dropbox, OneDrive, iCloud, or equivalent.
3+ years’ experience working with a ticketing system such as Remedy, ServiceNow, or equivalent.
Experience with handling prioritization on time sensitive problems and escalations within corporate environments.
Customer Support Engineer Jobs
By 15Five At United States
Queue management: No more than 5 in queue at the end of the day/ if not closing 20 cases a day
Responding promptly (within SLA requirements) to customer inquiries
Knowing our products inside and out so that you can knowledgeably answer product questions
Use problem solving skills and troubleshooting guides to isolate the issue
Respond to team questions and help teammates out when possible and knowledgeable
1-3 years of experience in high volume customer support, specifically SaaS
Customer Support Jobs
By MHP – A Porsche Company At United States
Proven experience in help desk support or other customer support role
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Serve as the first point of contact for customers seeking assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Director, Customer Support Jobs
By Stride At United States
benefits and perks Stride offers
Meet your new teammates, learn what they do and what makes Stride a special place to work
Learn about our core values, mission, vision, and company goals
Meet the executive team and leaders across the organization, and being building strong relationships with them
Understand current support goals and priorities, KPIs, and roadmaps for the support team
Dive into our support tools, process flows and data, taking stock of current practices and infrastructure
Customer Support Coordinator Jobs
By Bellhop At United States
7) Execute the review management process.
At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space
Excellent written and verbal communication skills
4) Seek guidance from senior managers as needed for higher complexity escalations with elevated risk of loss.
5) Provide process improvement recommendations for improving the customer experience.
6) Provide feedback to product managers and engineers based on learnings from customer engagements
Desktop Support Analyst Jobs
By Indotronix International Corporation At United States
service skills are essential to this position.
Role: Consultant/ Associate/ Admin Support
· Coordinates own daily activity to provide users with desk-side support related to the
staging, installation, and maintenance of computers, printers and data communications and
Desktop Support Jobs
By Nextgen Technologies Inc At United States
• Manages the Level 1 staff including discussion on performance evaluations, promotions, hiring, and disciplinary responsibilities.
• Experience in supervising/managing technical teams that are customer-facing.
• Experience in troubleshooting workstations, both hardware and software issues.
• Experience with ServiceNow ticketing system
• Certifications/Licensing: A plus: MCP, MCSE, A+, Network+, ITIL certifications are favorable.
• Interact with Service Manager and clients on technical issues
Customer Support Researcher Jobs
By LexisNexis At United States
· Applying established standards to the order management process to effectively meet departmental objectives
Do you enjoying answering and researching legal queries?
Are you a customer-centric and data-driven individual?
Join us in shaping a more just world.
· Conducting research and providing information obtained by using internal and external resources
· Managing the life cycle of Expert Witness Search requests
Customer Support Assistant Jobs
By Spirit Daughter At United States
2-3 years experience in Customer Support.
Must have experience with Instagram.
Some experience in retail or any customer-facing role. Customer-first attitude.
Excellent written and verbal communication skills.
Experience working in customer support software like Gorgias or Zendesk. Experience with Shopify, ReCharge, SendOwl.
Must be available on weekends.
Director Customer Support Jobs
By Viirtue, Inc. At St Petersburg, FL, United States

Job Description Job Listing: Support Director at Viirtue Inc. Are You the Nerdy, Fun-loving Leader We've Been Searching For? About Viirtue Inc. We're the venture backed pioneers of a proprietary ...

Desktop Support Engineer Jobs
By Axiom Technologies At Horsham, PA, United States
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Hands on Experience on Networking and Data Centre.
Basic knowledge of SOE and group policies
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Desktop Support Jobs
By Robert Half At Greater Boston, United States

Desktop Support Technician or Help Desk Technician - Full Time Job Opportunity

Desktop Support Jobs
By SysMind At Batesville, IN, United States

Provide onsite and desk side support services to end users. Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components. Support meeting ...

Desktop Network Support Jobs
By Tech Domain At Sioux Falls, SD, United States

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices

• Basic understanding of DHCP, DNS, IP addressing, fixing wireless Lan, Ethernet desktop configuration issues, and subnetting.

Customer Support Hero, Flickr
By SmugMug At Mountain View, CA, United States
Organizational skills with the ability to manage numerous priorities at once
Acknowledge, troubleshoot, and resolve customer inquiries and complaints
Excellent written and communication skills
Ability to not only work independently, but as part of a team (all remotely!)
Role reports to: Customer Support Manager
Communicate with customers through email and social media
Desktop Support Jobs
By Laiba technology At New York City Metropolitan Area, United States
Responsible for end user hardware/software procurement, inventory and allocation management
Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
Experience providing remote fault analysis, via verbal communication and IT remote control tools.
2nd\3rd line desktop support experience
Strong Microsoft Windows o\s experience – Especially for Windows XP
2nd line fault analysis and experience of Outlook 2003/2007/2010
Desktop Support Engineer Jobs
By Tech Domain At Springfield, Massachusetts Metropolitan Area, United States

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices

• Basic understanding of DHCP, DNS, IP addressing, fixing wireless Lan, Ethernet desktop configuration issues, and subnetting.

Are you looking for an exciting opportunity to provide customer desktop support? We are looking for a motivated individual to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Overview of Customer Desktop Support Customer Desktop Support is a technical support role that provides assistance to customers with their desktop computer systems. This includes troubleshooting hardware and software issues, configuring and installing new systems, and providing technical advice and guidance. The role requires excellent customer service skills, as well as a strong technical background. Detailed Job Description of Customer Desktop Support Customer Desktop Support is responsible for providing technical assistance to customers with their desktop computer systems. This includes troubleshooting hardware and software issues, configuring and installing new systems, and providing technical advice and guidance. The role requires excellent customer service skills, as well as a strong technical background. Customer Desktop Support is responsible for responding to customer inquiries in a timely and professional manner. They must be able to diagnose and troubleshoot technical issues, and provide solutions to customers. They must also be able to configure and install new systems, and provide technical advice and guidance. Customer Desktop Support must be able to work independently and as part of a team. They must be able to work in a fast-paced environment, and be able to handle multiple tasks simultaneously. Skills Required for Customer Desktop Support
• Excellent customer service skills
• Strong technical background
• Ability to diagnose and troubleshoot technical issues
• Ability to configure and install new systems
• Ability to provide technical advice and guidance
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
Qualifications for Customer Desktop Support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service
• Experience in technical support
Knowledge Required for Customer Desktop Support
• Knowledge of computer hardware and software
• Knowledge of operating systems
• Knowledge of networking and security
• Knowledge of customer service principles and practices
Experience Required for Customer Desktop Support
• Previous experience in technical support
• Previous experience in customer service
• Previous experience in troubleshooting hardware and software issues
Responsibilities of Customer Desktop Support
• Respond to customer inquiries in a timely and professional manner
• Diagnose and troubleshoot technical issues
• Configure and install new systems
• Provide technical advice and guidance
• Work independently and as part of a team
• Work in a fast-paced environment
•