Desktop Support Engineer Jobs

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

Desired Experience:

• Excellent customer service and people skills
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Computer OS/Peripherals troubleshooting.
• Hands on Experience on Networking and Data Centre.
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Field experience supporting a variety of technologies and services
• Basic knowledge of SOE and group policies
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting

Who You Are

• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Works well under pressure.Pro-active/Self-starter.Team player.
• Flexible schedule and commitment to work on demand when required
• Reliable transportation
• Customer-oriented and cool-tempered.
• Resilient and able to face and resolve conflicts.

Personal Attributes:

• Ability to work with and maintain confidential information
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Excellent End-user computing skills.
• A self-starter, motivated to push the limits and think outside of the box
• Can work both independently and in a collaborative team-oriented environment
• Fondness for solutions that are simple, elegant, and effective
• Well-organized and extremely detail-oriented
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Mobile devices
• Microsoft Office applications
• PC/Laptop peripherals, including printers
• PC/Laptop hardware

Basic knowledge of:

• Exchange
• Apple OS
• Active Directory
• SCCM

IT Qualifications

At least one of the following:

• CompTIA A+ Certification
• Microsoft Office Specialist (MOS) Certification
• PC/Laptop OEM Maintenance Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area

Experience in a similar role

• Ready to travel 10-20 Miles as per the requirement
• 2+ years of relevant experience.

Perk & Benefits

• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected].