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Customer Desktop Support Jobs in Riverside, California

Desktop Support Representative I
By SchoolsFirst FCU At , Riverside, 92507 $24.66 - $35.75 an hour
1-3 years related experience in a service industry required
License/Certifications - Must have a valid California driver’s license and insurance
Responsible for completing related desktop support project-based work.
Develops and maintains technical documentation associated with troubleshooting hardware and software issues.
Responsible for answering overflow Service Desk calls.
Supports desktop and mobile phones, wireless device deployment and video conferencing equipment.
Customer Support Hero, Flickr
By SmugMug At Mountain View, CA, United States
Organizational skills with the ability to manage numerous priorities at once
Acknowledge, troubleshoot, and resolve customer inquiries and complaints
Excellent written and communication skills
Ability to not only work independently, but as part of a team (all remotely!)
Role reports to: Customer Support Manager
Communicate with customers through email and social media
Desktop Support L1 Jobs
By Iron Systems At , San Francisco, Ca
Scan and defragment disk drives
Update virus definitions, scan for spyware
Update system and application drivers
Run battery diagnostics, report on disk drive status
Re-image laptops (Windows and Mac)
Training & orientation of laptops, applications
Customer Support Engineer Jobs
By Anyscale At , San Francisco, Ca $117,740 - $136,012 a year
Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience
Contribute to the development of support resources, including documentation and knowledge base articles
3+ years of experience in a technical role - either in customer support, software engineering, or similar
1+ years experience working with a major cloud provider (AWS, GCP)
Strong communication and interpersonal skills
Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction
Desktop Support Admin Jobs
By SysMind At Carlsbad, CA, United States

Technical/Functional Skills Must have experience in Desktop/Laptop troubleshooting. Imaging machines using SCCM MAC Support Maintaining Inventory Knowledge base building and maintenance ...

Desktop Support Engineer Jobs
By JobBiba At Carlsbad, CA, United States
Must have experience in Desktop/Laptop troubleshooting.
Knowledge base building and maintenance
10+ Years of experience in local site support as Desktop support engineer.
Hope you are doing well,
Image and setup workstations using SCCM
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
Desktop Support Engineer Jobs
By Raas Infotek At San Francisco Bay Area, United States
Knowledge of Mobile Device Management (MDM), MFA (Okta/Microsoft/Google/Duo)
Experience in Mac Hardware handling and good troubleshooting skills
Must be comfortable working with senior management and stakeholders
Provider who can resolve day to day IT related issues with a focus on End User experience
Experience in End-User computing devices(Computers, peripherals) and Printer Support
Experience in Handling incidents, troubleshooting techniques, RCA(Root Cause Analysis)
Desktop Support Jobs
By SwankTek Inc. At Pasadena, CA, United States
Good knowledge on Windows OS
Good knowledge on Microsoft office products.
Maintain ownership of user#s issue & ensuring that they receive resolution within a reasonable timeframe.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Requesting and coordinating vendor support
Field Desktop Support Tech
By OSI Digital At Fremont, CA, United States
Advanced desktop support experience- troubleshooting, configuration, software installation
Must have strong networking skills- IDF/MDF, switches, routers, access point
3-6 years of experience in software, hardware and network
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong phone and verbal communication skills along with active listening skills
Desktop Support Engineer Jobs
By Tech People 247 At San Francisco, CA, United States

• Strong knowledge of iMac device • Diagnostic services • Scan and defragment disk drives • Update virus definitions, scan for spyware • Update system and application drivers • Run battery ...

Desktop Support Lll Jobs
By ttg Talent Solutions At , Aventura, Fl $32 - $35 an hour
Confer with staff, users, and management to establish requirements for new and existing systems
Associates’ degree in IT or related field preferred, equivalent experience may be substituted in lieu of education
5 – 10 years of hands-on experience in Desktop Support and Software Support
1+ years of Mac desktop/laptop and Apple support experience in a business environment
Must exhibit excellent written and verbal communication skills
Strong knowledge of Windows, MacOS, and mobile operating systems
Desktop Support Tech Jobs
By Tentek, Inc. At Los Angeles, CA, United States
Experience with email systems and remote support tools
Apply various troubleshooting triage methods to identify and document complex technical problems to escalate to Management
Escalate issues as needed to correct management chain.
Excellent interpersonal and communication skills
Experience supporting Cloud and SAAS Applications and SSO for the Enterprise
Knowledge of Video Conferencing systems and Zoom Conference room technology
Nanoanalysis Customer Support Engineer
By Oxford Instruments Plc At , , Ca $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

Desktop Support Jobs
By SAIC At , San Francisco, 94102, Ca $55,001 - $65,000 a year
NOTE: This position can support between $65k - $72k (depending upon experience and skill level)
Associates and three (3) years or more of related experience; two (2) additional year's of experience accepted in lieu of degree
Experience in Tier II helpdesk environment
Experience installing and configuring Windows 10 and MS Office 365 applications
Experience using ServiceNow or a similar ticketing system
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Desktop Support Jobs
By Apptad Inc. At San Diego, CA, United States
An experience L3 desktop support engineer who understands the End to End process of End user computing services.
Ability to work with Project manager in defining process across setting up a DaaS model.
Experience in working in DaaS model
Desktop Support Engineer Jobs
By Lenora Systems Inc At Sunnyvale, CA, United States
Serve as the face of IT on site and participate in business relationship management activities
Support onsite Executive meetings, and remote webinar style meetings
For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.
Serve as the primary contact for providing senior-level white glove support and problem resolutions for the Executives and their Assistants
Establish trust with the leadership team while maintaining confidentiality and privacy in all dealings with Executives and their data
Coordinate support between regional site and headquarters
Desktop Support Engineer Jobs
By InfiCare Staffing At San Diego, CA, United States
Team will focus on PC refresh
Preparing new assets (imagine and configuration)
Packaging & shipping of assets.
Coordinating with users: Calling team member to advise of shipment and walk through assets setup/data transfers if necessary
Hope you are doing well,
Kindly share your updated resume
Desktop Support Engineer L1/L2
By Tech Plus Consulting LLC At Oakland, CA, United States
Time Management: an appetite for setting weekly goals, knowing how to prioritize, etc.
Kaiser Gold/Platinum health benefits @80% coverage
Documentation: using Salesforce.com to log calls, emails, cases, track time, and communicate with staff and clients. Use the force!
Desktop support: troubleshooting applications, hardware, printers, conference room equipment, bad wi-fi, etc on-site at east bay client locations.
Onboarding: account creation, device provisioning, setup of VPN, SSO, printers, training our client’s new hires on working with IT
Light NOC Admin work: checking backups, virus scans, system patching, etc.
Desktop Support Associate Jobs
By Modis At San Diego, CA, United States
• Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
• Incident management, including response, tracking & reporting for areas of responsibility
• Familiarity with a range of ticket/incident management systems, specifically ServiceNow
• General user community technology guidance, recommendations & education
• Manage local site logistics including storage room, organizing inventory, shipping and receiving
Desktop Support Engineer Jobs
By The Wonderful Company At , Los Angeles, 90064, Ca $34 - $36 an hour
Utilize the IT helpdesk system (Cherwell), and accurately document all requests and resolutions (Knowledge base) Cherwell Experience a plus!!
Provide troubleshooting, and manage service calls for printers & copiers locally and remotely
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Manage projects and 3rd party vendors
Create user training for Legal apps (iManage, Legal Solutions Plus, Doc Auto, CCC Macros)
Manage new employee hire and termination forms and procedures as related to I.T.

Are you looking for an exciting opportunity to provide customer desktop support? We are looking for a motivated individual to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Overview of Customer Desktop Support Customer Desktop Support is a technical support role that provides assistance to customers with their desktop computer systems. This includes troubleshooting hardware and software issues, configuring and installing new systems, and providing technical advice and guidance. The role requires excellent customer service skills, as well as a strong technical background. Detailed Job Description of Customer Desktop Support Customer Desktop Support is responsible for providing technical assistance to customers with their desktop computer systems. This includes troubleshooting hardware and software issues, configuring and installing new systems, and providing technical advice and guidance. The role requires excellent customer service skills, as well as a strong technical background. Customer Desktop Support is responsible for responding to customer inquiries in a timely and professional manner. They must be able to diagnose and troubleshoot technical issues, and provide solutions to customers. They must also be able to configure and install new systems, and provide technical advice and guidance. Customer Desktop Support must be able to work independently and as part of a team. They must be able to work in a fast-paced environment, and be able to handle multiple tasks simultaneously. Skills Required for Customer Desktop Support
• Excellent customer service skills
• Strong technical background
• Ability to diagnose and troubleshoot technical issues
• Ability to configure and install new systems
• Ability to provide technical advice and guidance
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
Qualifications for Customer Desktop Support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service
• Experience in technical support
Knowledge Required for Customer Desktop Support
• Knowledge of computer hardware and software
• Knowledge of operating systems
• Knowledge of networking and security
• Knowledge of customer service principles and practices
Experience Required for Customer Desktop Support
• Previous experience in technical support
• Previous experience in customer service
• Previous experience in troubleshooting hardware and software issues
Responsibilities of Customer Desktop Support
• Respond to customer inquiries in a timely and professional manner
• Diagnose and troubleshoot technical issues
• Configure and install new systems
• Provide technical advice and guidance
• Work independently and as part of a team
• Work in a fast-paced environment
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