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Customer Advocate I Jobs in South Carolina

Claims Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Good verbal and written communication skills
Good spelling, punctuation, and grammar skills
Identify incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines
Examine and process claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines
Enter claims into the claim system after verification of correct coding of procedures and diagnosis codes
Ensure claims are processing according to established quality and production standards
Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Excellent verbal and written communication skills.
Strong human relations and organizational skills.
2 years-of customer service or call center experience.
Knowledge of word processing, spreadsheet, and database software.
Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Customer Support Advocate Jobs
By Southeastern Freight Lines At Lexington, SC, United States

Overview As a Customer Support Advocate, you will be responsible for handling hundreds of incoming customer service inquiries, incoming live chats from external customers, and incoming customer ...

Claims Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Greenville, SC, United States
One year of medical claims experience.
Knowledge of Microsoft Office applications.
Our Comprehensive Benefits Package Includes
A high school diploma or equivalent.
Self-paced learning and instructor led training.
401(k) retirement savings plan with company match.

Are you passionate about helping customers? Do you have a knack for problem-solving? We are looking for a Customer Advocate I to join our team and provide exceptional customer service. As a Customer Advocate I, you will be responsible for responding to customer inquiries, resolving customer issues, and providing knowledgeable advice. If you are looking for an exciting opportunity to make a difference in the lives of our customers, this is the job for you!

Overview Customer Advocate I is a customer service role that involves providing support to customers and helping them with their inquiries. The role requires excellent customer service skills and the ability to troubleshoot customer issues. The Customer Advocate I is responsible for responding to customer inquiries, resolving customer issues, and providing customer support. Detailed Job Description The Customer Advocate I is responsible for providing customer support and responding to customer inquiries. The Customer Advocate I must be able to troubleshoot customer issues and provide solutions. The Customer Advocate I must be able to provide excellent customer service and be able to handle customer complaints. The Customer Advocate I must be able to provide accurate information to customers and be able to follow up on customer inquiries. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot customer issues
• Ability to provide accurate information to customers
• Ability to follow up on customer inquiries
• Ability to handle customer complaints
• Ability to provide solutions to customer issues
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience in a customer support role
Job Responsibilities
• Respond to customer inquiries
• Resolve customer issues
• Provide customer support
• Troubleshoot customer issues
• Provide accurate information to customers
• Follow up on customer inquiries
• Handle customer complaints
• Provide solutions to customer issues