Customer Advocate Jobs

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for a Customer Advocate to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.

You will...

• Ensure accurate trip data input
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
• Manage with transportation providers
• Schedule, route, and dispatch trips to all manner of providers
• Help coordinate mass transportation when needed
• Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
• Work with transportation providers and health care facilities to resolve problems

We are excited to speak to someone with the following...

• 0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
• Knowledge of transit system
• Knowledge of Medicaid guidelines and covered services
• Prior in-bound call center experience
• High School Graduate or General Education Degree (GED)
• Routing, scheduling or dispatch experience

Pay starting at $17.50 an hour

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Short-Term and Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Parental Leave
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• Voluntary Life Insurance (Employee/Spouse/Child)
• Paid Time Off
• Tuition Reimbursement
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with Company Match
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
• Employer Paid Basic Life Insurance and AD&D

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us [email protected] ([email protected]) .
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) , nutritional meal delivery, and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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