Customer Advocate Jobs

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• 401(k), eligibility after 30 days of employment
• Development opportunities to grow your career with a global company
• Tuition reimbursement
• Employee stock purchase plan
• Medical, dental, and vision insurance, available on first working day

Responsibilities

• Manages and ensures contract compliance to all agreed terms and conditions.
• Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
• Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
• Performs additional duties as directed.
• Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
• Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
• Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
• Drive conversions and manages data.
• Completes Sales analysis for customers and sales teams.
• Performs duties on-site with the customer, reacting in a timely manner to customer information and requests.
• Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
• Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
• Manages pricing, including sharing pricing information and addressing pricing issues with customers.
• Develops and maintains strong, account-specific operational processes and performance with the customer.
• Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).
• Evaluates usage spikes with the customer.
• Converts additional Not Stocked products to Stock.
• Sets up new accounts/ship-to information.

Education & Experience

• Or any equivalent combination of education and experience to meet the above requirements
• 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
• Bachelor’s Degree

Knowledge, Skills, & Abilities

• Strong influencing skills
• Able to facilitate problem solving
• Strong ability to use multiple systems and various report software to combine and synthesize information.
• Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
• Strong verbal and written communication skills.
• Ability to work independently

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.