Customer Service Advocate I

Summary

We are currently hiring for Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role you will provide prompt, accurate, thorough, and courteous responses to all customer inquiries and perform research as needed to resolve inquiries.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we have been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are committed to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Description

Logistics:

This position is on-site full-time Monday-Friday in a typical office environment from 8:00 AM to 4:30 PM. This role is located onsite in Columbia, SC.

What You'll Do

• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

To Qualify For This Position, You'll Need

• Ability to learn and operate multiple computer systems effectively and efficiently.
• Basic computer operating skills.
• Strong human relations and organizational skills.
• Strong customer service skills.
• High School Diploma or equivalent
• Ability to handle high stress situations.
• Excellent verbal and written communication skills.
• Standard office equipment.
• Good judgment skills.

What We Prefer You Have

• Associate Degree
• 2 years-of customer service or call center experience.
• Knowledge of word processing, spreadsheet, and database software.

What We Can Do For You

• Service recognition
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Tuition assistance
• Wellness programs and a healthy lifestyle premium discount
• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Paid annual leave - the longer you work here, the more you earn.
• Life insurance

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.